Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best Pet Insurance and very trustworthy
I have never been so happy with Trupanion Pet Insurance. I have used Pet Insurance before I was so disappointed they were just terrible. I always speak so highly of Trupanion Pet Insurance.
Insurer: Trupanion
By: Linda
Claims\Paid Quickly
They are on top of claims, Every tome one is submitter, they send an email saying they are on it, then another to say what they paid. Their agents have always been friendly, too.
Insurer: Trupanion
By: Shari
Great to have support when needed!
Our first experience necessitating the help from Trupanion and the whole experience from start to finish could not have been more pleasing! Thank-you Trupanion for your help and service!
Insurer: Trupanion Canada
By: Jackie
I appreciate the quick resolution to claims and keeping me informed during the process.
I appreciate the quick resolution to claims and keeping me informed during the process.
Insurer: Trupanion
By: Julie
smooth process no hassles.
smooth process, no hassles. Easy to submit online and timely response
Insurer: Trupanion
By: Katherine
The staff are very animal oriented address your pets name and ask how they are.
The staff are very animal oriented, address your pets name and ask how they are.
Insurer: Trupanion
By: MARY
Trupanion has been extremely easy to work with.
Trupanion has been extremely easy to work with. Given our circumstances of our kitty being so young, the ability to do everything we could was helpful knowing Trupanion was here. Great service and ease of use for claims. Thank you!
Insurer: Trupanion
By:
Trupanion is the best!
Trupanion is the best! Claims are easy, expedient and a true blessing. My furry companion has a heart condition and with Trupanion I can rest at ease knowing I can provide her the care she needs to lead a fulfilling life.
Insurer: Trupanion
By: Leah
Very Disappointing Experience
This was my first claim with Trupanion after signing up with them earlier this year. The claim response was riddled with errors, inaccuracies, and false statements. Most of the responses from the claims team made absolutely no sense and did not correlate at all with my claim description or with the invoices submitted. I was extremely disappointed in my first use of pet insurance.
Insurer: Trupanion
By: Karl