Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you Callie is doing great.
Thank you for your continued service
Insurer: Nationwide
By: Tara
Nationwide is greatly appreciated in helping animals.
Bentley is feeling much better thank you. Nationwide has come a long way in reviewing claims in a much faster time. In this time of need, grateful for this. Thank you .
Insurer: Nationwide
By: tracie
I would never recommend Figo to anyone!!
Figo's customer support seems great up front. In the beginning they are really nice on the phone, telling your everything that you want to hear. Unfortunately, it all goes down hill from there. My dog had surgery on her knee and I filed a claim with the company. The claim was denied and I have been trying to get in contact with them ever since. They no longer answer my emails nor do they call me back, even after they say they will. You can imagine how frustrating this is when all you are asking for, is for them to show you the verbiage in the policy that explains why they denied the claim. I would absolutely steer clear of waisting your money on this company when insuring your pet. When it comes down to it they just take your money and don't really care about you or your pet!!
Insurer: Figo
By: Nicole
TRUPANION gave us the peace of mind we sought during this stressful time
There are no words to adequately thank TRUPANION for all their help and quick response! Kindness and patience seem to be the key to all their customer service! Thank you
Insurer: Trupanion Canada
By: Peggie
Trupanion is a nightmare to work with
We've been with Trupanion for many years and it's been incredibly stressful. When we joined, our dog had a few issues like Addison's Disease and had indigestion/gastritis one time. They use absolutely anything they can from previous years to avoid paying. They link any and every new issues they can to "pre-existing" issues, and will not pay or budge on it, even when your vet disagrees the issues are related. They also apply a deductible for every single small new issue that comes up (even if they are related to one incident/illness), and require you to pay a deductible for each one of them (and if the vet uses slightly different language to describe symptoms, then they will also call that a new issue). It's a complete scam, and our vet has stopped recommending them because they are so difficult to work with. We deeply regret ever signing on with them, but are stuck with them now. We receive maybe 0-25% paid on each claim. DO NOT go with Trupanion, especially if your dog has ever had ANY issue prior.
Insurer: Trupanion
By: Dianne
I recommend Nationwide Pet Insurance for every Pet! I will always have pet insurance for my fur baby!
I am very very happy with my pet insurance from Nationwide. I have recommended it on several French Bulldog and Pet Rescue Forums/Facebook pages. Not only does Nationwide pay back everything according to the Policy I have, it has also supported me while I am Living abroad in Germany. That take and Honor every bill from my Vet here in Germany! That is so great! I am more than happy with the Service and support they provide. The leadtime for receiving and processing Claims is very efficient! Thank you Nationwide for taking care of my Miss Sophie. :-)
Insurer: Nationwide
By: Susan
Claims was processed quickly
Great service
Insurer: Nationwide
By: Diana
So pleased!
I have been very pleased with Nationwide Pet Insurance. It is easy to submit claims. The turnaround time on payment is excellent.
Insurer: Nationwide
By: Sharyn