Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet insurance is excellent, reimbursement through Chase is horrible
Claims are processed quickly and fairly. Everything is wonderful until its time to get reimbursed. The Chase system is horrible and almost makes me think its intentionally so. So I have signed up for direct deposit. In every other thing in my life whether its automatic deposit or automatic debit, thats all it takes and then its automatic, just like the name says. For Chase they send you an email where you have to "approve" every direct deposit individually. And if you dont respond in 10 days then the automatic deposit for that claim is cancelled. Supposedly they send you a check in the mail but I have never received one. And when I do respond to the email to approve each deposit it takes numerous steps, including answering the security questions each time and selecting the bank account to deposit the money into even though I have only submitted one back account. And when I called to see how to get the checks when I missed the 10 day deadline the representative was basically rude.
Insurer: Nationwide
By: Chris
Good experience
Good customer service experience- very pleasant- very knowledgeable and helped us find another solution
Insurer: Nationwide
By: Onita
My Pet's Chronic Condition
Although I am still paying down my deductible, Trupanion has kept track of my claims, applies my appropriate bill item amount to the deductible and presents me with a new deductible amount as the total goes down. I have been pleased with the process so far and appreciate Trupanion's compassion for my pet's chronic issue. Janet Metzger
Insurer: Trupanion
By: Janet
Quick knowledgeable and easy transaction.
Quick knowledgeable and easy transaction.
Insurer: Trupanion
By: Kevin
Stress free!!
I have always loved how easy it is to use Trupanion when I have to file a claim. This experience was no different. My dog had to have a lump checked and after his primary referred him to a specialist we knew he had to have it removed. Luckily it was benign and the process was quick. I love that you can also get paid via direct deposit. Definitely helps pay the bills faster.
Insurer: Trupanion
By: Lisa
Trupanion is a great pet insurance company.
Trupanion is a great pet insurance company. I luckily have not had to use my coverage often but every time I have needed help or had question, the staff is great! Easy to talk to, straight to the point and extremely helpful. Graham helped me out recently when my dog tore his CCL and it made the whole process so much less stressful!
Insurer: Trupanion
By: Lindsay
Was personally called and got…
Was personally called and got assistance. Great answering all my questions.
Insurer: Prudent Pet
By: Molly
Already do recommend to family and freinds.
Already do recommend to family and freinds. The company is very easy to process claims and appreciate that the vet can submit for us. Questions are answered promptly by Trupanion associates.
Insurer: Trupanion
By: John