Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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AWESOME Pet Insurance Company
I have always insured my furry children. I used to be with another company AND it was the worse mistake as it was not at all easy to use. You have been just incredible and easy to use and I am so happy and have peace of mind. Thank you.
Insurer: Nationwide
By: Raul
A++++. Animal Insurance Company
We have had our poodles, Izzy 10 yrs old and Abby 2 yrs old, insured with Trupanion since they were 8 weeks old. They are a caring and concerned company. Submitting claims is extremely easy via the internet and results are fast. Every employee I have spoken with has been kind and understanding. I have and will continue to recommend this excellent company to all my animal loving friends.
Insurer: Trupanion
By: Janet
Great experience
We have nationwide for my furbaby; she has had a few instances where this coverage has been a blessing. I can confidently bring her to the vet and not worry about what may be wrong and what tests need to be done because her plan covers 90% of all services after an annual deductible. We love Nationwide- there was one case where we had a delay and had to resubmit all her records but in the end they covered her per the policy terms.
Insurer: Nationwide
By: Katie
Seamless Claims, Great Customer Service
Nationwide's customer service team has continually delivered great customer service to me, as I've called them quite a few times initially to better understand the claims process and the medical records request process. They are consistently kind and patient, and the claims process itself is easy breezy. Love Nationwide and having peace of mind when it comes to my pup!
Insurer: Nationwide
By: Jenn
excellent
very pleased with your services. tinker belle is doing well.
Insurer: Nationwide
By: Nancy
Credible, Reliable and Responsive
Credible, timely reviews and reimbursements. Thank you.
Insurer: Nationwide
By: Amy
Best dog insurance hands down
I’ve had healthy paws for my accident prone lab retriever since 2017. The customer service is amazing. I’ve only needed to contact them a few times over the years but they were quick to help each time. While their monthly rates for the Chicagoland area have increase over the years, I cannot begin to explain how much they have covered for my dog. They keep it super simple. Just upload the itemized receipt. I take a picture of the receipt while I’m at the vet and just submit that through the app. I’ve been getting reimbursed 80% for everything after the first $250 that I pay for nala. They don’t cover preexisting so it’s good to just get on board with health insurance while your dog is young. Again, we have frequent visits to the vet because nala likes to play so hard and keeps getting hurt, but it feels great to have healthy paws on our side. They honestly are the best.
Insurer: Healthy Paws
By: Roxanne
Easy to use
We are very impressed with the ease of use with the website and submitting a claim. The reimbursement is fast! We have never had an issue.
Insurer: Nationwide
By: Jake
Thank You
i was hesitant if my insurance would cover our fluke accident with my 3 year old girl but they did and it was such a relief! very clear, black and white instructions. easy to make a claim and FAST payback, got it within a week THANK YOU THANK YOU
Insurer: Nationwide
By: vanessa