Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Nationwide is the best pet insurance ever!
Nationwide is the best pet insurance we have experienced. We love the ease of filing our claims for our 3 dogs and having those claims promptly executed and our check arrives quickly. Love it!!
Insurer: Nationwide
By: Lynda
Couldn't have done it WITHOUT them!!!
It is my absolute pleasure to share our family's feelings about Healthy Paws. They have been nothing short of miraculous. We have two dogs insured under a long standing policy, a Golden Retriever named Lily and a Golden Collie mix named Lucy. Our sweet Lily is coming up on 11 years this fall. Lily was my first doggy baby. I hadn't grown up with animals. She is my everything. Several years ago, Lily was diagnosed with a seizure disorder. At 75 lbs, her seizures were pretty devastating to behold. Needless to say I had NO idea what we were in for. I think I peed a little when I saw the bill(s) for all the testing. Healthy Paws didn't even FLINCH. I got about 90% of my bills covered, per my plan, and to this day, I continue to get help for her monthly medication. Now that Lily is in the senior category, she's had some things come up, and I continue to be amazed at how easy it is to send in my invoice and get reimbursed. I don't hesitate at the vet when they ask if I'd like to do "ALL the tests." I know that H-Paws is right there with me. I truly can not recommend them enough.
Insurer: Healthy Paws
By: Christine
The best!
A wonderful helpful company
Insurer: Nationwide
By: Cheryl
Perfect!
My 1st time online claim was simpler than I thought it would be. Reimbursement for my claim was quick.
Insurer: Nationwide
By: Marina
Great people to answer all my questions.
It’s a great company never had any problems with my claims. They are so friendly on the phone and I joined the Akita’s web site and a few people ask about pet insurance and I posted that they should call Nationwide pet insurance. 👍
Insurer: Nationwide
By: Carmella
Easy to work with Nationwide and very supportive
Great insurance for my dog and they are very nice and supportive.
Insurer: Nationwide
By: Jack
Paid promptly
I have always had good results with the payment process through Nationwide Pet Insurance. This last vet visit was just a wellness check. I did ask to have Chloe's pre-existing condition re=evaluated and have not heard from that department. It has been almost a month. Could I be contacted with the decision or if you have further question contact me.
Insurer: Nationwide
By: Beverly
Service
Very happy with the coverage and service we have received.
Insurer: Nationwide
By: L
Fast and reliable claims process.
Nationwide has good rates and very fast turn-around times on claims. They are very easy to deal with.
Insurer: Nationwide
By: Laurie