Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Natationwide is a great company to work with.
Nationwide is a great company, it’s pricey, but they are easy to work with and they pay quickly.
Insurer: Nationwide
By: Brenda
We have a rescue dog and needed to submit vet visits from when she was born to present which was difficult. Not told with Quote
We should have been told at time of quote what we needed to get reimbursed for a rescue dog.
Insurer: Nationwide
By: Claudia
I would HIGHLY recommend pet insurance and Healthy Paws
We've had a great experience with Healthy Paws and I would HIGHLY recommend pet insurance. I was a bit concerned with the price per month, but I did the math and it seemed like it would be a good investment even if we didn't need it until our dog got old. Turns out we needed it much sooner than expected. Tucker, our Golden Retriever, developed a limp in his front left leg when he was about 6 months old. We hoped it was just growing pains but after a few months we took him to a specialist and it turns out he needed expensive surgery =( Healthy Paws gave us the confidence to find the best specialist in the area and Tucker is now doing great! I submitted the claim online, got zero hassle, and received a reimbursement 2 weeks later. My only feedback for Healthy Paws is that I would love to have a plan that covered more stuff (like consultations) even if it was more per month =)
Insurer: Healthy Paws
By: Brandon
So Easy!
I couldn't believe how easy it was to file a claim. Then I received my payment in less than a week. It really made caring for my dog so much easier not having to worry about money.
Insurer: Nationwide
By: Megan
I just wish I had one contact person.
First time ever had pet insurance. Was a little difficult in understanding what was required when first claim submitted. Then got emails asking me to get documentation as y’all never got it. Then in interim I get vets office to send and claim on hold as you asked me to get again. Long story short while I’m getting documents again I’m getting emails saying claim settled. Very confusing. So hoping going forward it’s simpler. I understand the emails regarding pre existing conditions. Just wish I had one person dealing with this. Believe 3 people were involved. Don’t want to waste anyone’s time and your App can be difficult in uploading.
Insurer: Embrace
By: Heather
Amazing!
Healthy Paws has been SO helpful for both of my cats. They have each had their share of issues, one broke their hip and the other has gone through a bone marrow test & bladder stone. We are always able to give our cats the highest quality of care because of them. They have made the process of filing a claim so simple and take the time to check on our kitties afterwards as well. Definitely recommend!
Insurer: Healthy Paws
By: India
Awesome
Awesome customer service. Best insurance compant
Insurer: Nationwide
By: Stephanie
Very satisfied customer!
Very happy with everything from the pricing to the ease of submitting claims through the VitusVet app to the amount I’m am reimbursed! Highly recommend!
Insurer: Nationwide
By: Emily
Top notch service
My 6 month old puppy got pneumonia and Nationwide Pet Insurance has been a life saver. I submit the bill and in 2 days the money is in my account. Can’t ask for better service. If you are looking for great pet insurance look no further. I tell everyone I know what a great company they are!! Thank you!!
Insurer: Nationwide
By: Joan
Pip
Pip is doing well. I appreciate how quickly you processed his claim.
Insurer: Nationwide
By: ellen