Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Quality and Compassion
I was very impressed with the quality of service I received from Trupanion. Not only were all the representatives I dealt with efficient and professional, they were also compassionate. Thank you, Trupanion - I'm so glad I had my pet insurance with you!
Insurer: Trupanion
By: Barbara
Always readily available to answer all questions - very friendly
Always readily available to answer all questions - very friendly
Insurer: Trupanion Canada
By: Mona
Great service!!
This claim was processed quickly and good email communications by Trupanion.
Insurer: Trupanion Canada
By: Paul
Friendly staff helpful .
Friendly staff , helpful .
Insurer: Trupanion
By: Desiree
1st submission, very pleased
It was very easy to submit a claim. The team was very helpful, answered all my questions and made the process seamless. I received reimbursement right away which is greatly appreciated.
Insurer: Trupanion
By: Adrian
Always a pleasant experience.
Always a pleasant experience.
Insurer: Trupanion
By: Geza
Because he was knowledgeable and helpful.
Because he was knowledgeable and helpful.
Insurer: Trupanion
By: Jorge
Great customer service and great coverage.
Great customer service and great coverage. Recommend to all my clients at the vet clinic I work at.
Insurer: Trupanion
By: Amy
I appreciate how responsive the support team is and that they ask about our pets.
I appreciate how responsive the support team is and that they ask about our pets. It's very considerate of them and it's nice to know that we are not just a file number :)
Insurer: Trupanion
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