Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
I could afford to have dental work done!!!
So pleased with the service and the care Trupanion took in reaching out to me on the weekend. I and Chili send a big THANKS!!!
Insurer: Trupanion Canada
By: Irene
I'm glad I chose Nationwide for my dogs insurance. Claims are seamless!
Excellent service. In 3 years, I haven't had an issues. Filing claim and reimbursement is seamless
Insurer: Nationwide
By: Madeline
Duncan's tick borne bout
Duncan was put on Vectra 3D for tick and flea control because it was my strong belief that Nexgard had a hand in causing Bailee's seizures and ultimate passing. When Duncan started limping for no reason that I could find, the vet's blood work indicated a tick borne disease so apparently one tick got through his protection. Many blood tests and medicine were required before he tested okay. My fingers are crossed that it doesn't happen again but I am so very thankful that I had Nationwide backing me up throughout his very extensive and expensive treatment. Couldn't have asked for better backup.
Insurer: Nationwide
By: Nadine
Nationwide pet insurance is totally worth the peace of mind.
The biggest draw to Nationwide pet insurance, for me, was the customer service. Good customer service isn’t easy to get these days and I have had nothing but helpful people with whom I have interacted. The claim process is so easy and the response is very quick. The prices are reasonable and everything Nationwide offers is worth the peace of mind so that I can keep my pet healthy without the added stress of worrying about the bills.
Insurer: Nationwide
By: Kami
Excellent
Always prompt and caring service
Insurer: Nationwide
By: Lynne
Outstanding value
We have found the process of submitting claims through Vitus Vet to be really helpful and amazingly fast. Take a photo of the vet invoice and send it, piece of cake! We get the money back very quickly. The whole process has been easy.
Insurer: Nationwide
By: Loraine
Quick, Easy and Efficient!
I wish insurance for my family was this easy! Did not have to worry about going back and forth with a claims specialist. Was easy as submitting a claim online and within a week, it was approved and I was reimbursed.
Insurer: Nationwide
By: Jenny
Excellent Service
Nationwide has been amazing. They do not argue or try and not pay. The claims process has been very simple. I had another insurance company for my other dogs and it was no where near as good. I would recommend Nationwide to any pet owner based on my experience.
Insurer: Nationwide
By: Gregg
Great pet insurance
submitting claims is very easy. Quick turn around on getting reimbursed. Can't say enough about this company. Greatful to have it for my fur babies.
Insurer: Nationwide
By: Jayne