Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Quick and Easy
Excellent and quality service. Quick and easy! Helpful and kind customer service thus far.
Insurer: Nationwide
By: Carolyn
Very happy with the service provided
Rocky my dog had have some teeth pulled due to infection. I was very happy with the service provided. I was kept informed about all that was going an got very fast and prompt service.
Insurer: Nationwide
By: chris
The Vet helpline was very responsive and helpful; the ease of filing a claim is great and the quick payment is very nice!
I'm really glad we decided to purchase Nationwide Pet Insurance. The program is great; everyone is very helpful and easy to work with; the website is easy to navigate.
Insurer: Nationwide
By: Linda
Easiest claim process
Healthy Paws is really great. I’m so glad I went with them when I got my basset Maple. As a puppy, she got into things and dealt with some upset tummy issues, and just recently was diagnosed with Addison’s Disease (she will be ok!). Throughout, Healthy Paws has been so easy to work with- they have never given my difficulty when it comes to reimbursement and their customer service is top notch. I highly recommend them- having fur babies is amazing, but can get expensive. I have the piece of mind knowing that I can get the best care for Maple knowing that Healthy Paws will support her care.
Insurer: Healthy Paws
By: Salvina
I am so thankful for ASPCA Pet Insurance!
I have ASPCA Pet insurance for both my dogs. Recently one of my dogs became very ill and I was at my vet or the emergency vet 2-3 times a week. It turned out she had a rare kidney infection and is now doing much better, but the testing and vet bills really added up quick. ASPCA handled my claims quickly and I received payments on some of the larger bills in just a few days. It was a blessing because those funds were needed for her continued care, since this was an issue that took a couple months to diagnose and clear up. It is also very easy to submit the claims on their website. It only takes a few minutes. I really appreciate ASPCA being there for me.
Insurer: ASPCA
By: Penny
Policy is easy to understand and upheld by Nationwide! Never had an issue.
My dog's policy is comprehensive of both emergency and preventative services. She's had it since she was a puppy so there are no exclusions to deal with. After meeting the deductible both years on this plan, everything has been covered and I've never had an issue receiving payment in a timely manner. In one case, Nationwide needed to see medical records to process the claim. Once the vet sent them, they were reviewed quickly and I was paid according to my policy. Thank you so much for being easy to work with Nationwide!
Insurer: Nationwide
By: Michelle
Nation wide always gets the job done fast and easy with no hassle
I love nationwide pet insurance. I am never worried when I have to take my dog to the vet. They are very fast when I submit my claims. I am grateful for nationwide.
Insurer: Nationwide
By: Jamie
INCREDIBLY HELPFUL AND GREAT SERVICE
Have had healthy paws for my boston terrier since he was a pup, it was one of the best decisions ive ever made. My guy needed surgery for a hernia and then a few months later surgery for an indolent ulcer on his eye. Not only was submitting the claim easy, but they also checked up on him after my claim was filed. The covered amount was direct deposited into my account within a week of filing my claim. It was an absolute life saver to have healthy paws
Insurer: Healthy Paws
By: Thomas
When the unexpected happens, we were so glad that we had Healthy Paws with us
We have had Healthy Paws insurance since Maui (our Bullmastiff) was a puppy, and currently he is 3 months shy of 4 years. For the most part, he has been very health, and we have had the occasional vet visit that really didn't warrant insurance (after annual deductible). That all changed this year when Maui became lethargic and very weak in his back legs - he could barely go for walks. We had tried numerous diet issues, but after nothing worked, we took him to the vet. It started with an ACTH test ($750), then after that came back negative, the vet suggested an MRI on his back hip ($2800), and then finally a spinal tap ($2200). Needless to say, my wife and I were really concerned with the medical bills, as we had hardly claimed anything in the past and now were putting through almost 6K in vet bills! However, the review process by Healthy Paws was the same, and we got the same prompt response we had got in the past, and with confirmation that we be reimbursed close to 75%. The reimbursements showed up in our bank account less than a week after we submitted the receipts via the website. Honestly, was the easiest insurance reimbursement experience I have had, and would have no problem recommending Healthy Paws to other 'parents'!
Insurer: Healthy Paws
By: Vineet
Lives up to their claims
They have lived up to their claims. Easy to use. Great communication. Even inquired how my dog was doing after a surgery He had.
Insurer: Healthy Paws
By: Pam