Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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ASPCA, you are the best of the best organization yet.
ASPCA stout behind the agreement and help me to go thru all the treatment for my cat. Thank you very Much. you deserve every penny.
Insurer: ASPCA
By: Beny
Very easy to submit claims, very timely response and payment
I have had pets for 22 years, but never had pet insurance until a year ago when my company offered it as a perk. I have never regretted signing up, Nationwide makes the claim process easy and efficient. Snap a picture of the veterinarian receipt on my phone, submit a claim from the app in about one minute, and the explanation of benefits and the payment show up within days.
Insurer: Nationwide
By: Ted
If only human health care could be so responsive and quick to process.
Easy to process and quick to provide claim information.
Insurer: Nationwide
By: Gary
Great Insurance coverage
such a great insurance coverage. Easy to file a claim and receive reimbursement. Provides comfort to ensure my dog is getting the best care.
Insurer: Nationwide
By: Christine
Nationwide is the BEST!
We purchased Nationwide Pet Insurance when we brought our baby home three years ago. We had previously lost our husky/german shepherd to a serious knee surgery that developed into to terminal cancer. The bills were high, but we would do anything for our pets. I worked at a bank that offered Nationwide Pet Insurance at a slightly discounted rate and when we looked into it, were very impressed. Willow has been with Nationwide for 28 months now and has had a few health issues and routine immunization and heartwork and flea and tick costs. Nationwide has been very easy to work with, filing claims are easy, and reimbursement is very prompt. If Willow ever has a serious health issue, I know I can call the folks at Nationwide and get friendly, caring advice and assistance. I will never have another dog without this insurance.
Insurer: Nationwide
By: Linda
Getting Pet Insurance is one of the best things I ever did, Your Service is exceptional
Nationwide makes it so easy to file a claim and get policy information. I would and do recommend them to all my pet parent friends.
Insurer: Nationwide
By: Maggie
Claims
This was my first time to submit a claim and the process was easy to do. I also appreciate the quick response to my claim. I will most definitely recommend Trupanion to all my pet friends.
Insurer: Trupanion
By: Audrey
Quick reimbursement without holding back.
Easy to contact company with questions. Very quick reimbursements.
Insurer: Nationwide
By: Deborah
Nationwide Rocks
My Bernedoodle got very sick a few weeks ago. Throwing up dry heaves etc. Took her to the vet where she received fluids, an anti-nausea shot, and Xrays to see if there was a foreign body in her. Luckily there was not. The bill was close to $500. Yikes!!! Thanks to nationwide I had a check to cover it less my deductible. So fast so easy and they re always so helpful and caring.
Insurer: Nationwide
By: Gayle