Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Efficiency at its best
Easy prefilled reimbursement forms. Very fast reimbursement. Excellent customer service.
Insurer: Nationwide
By: robyn
Great pet insurance
Great pet insurance and great customer service.
Insurer: Nationwide
By: Carmen
Easier accessibility to direct deposit of reimbursement
Service is good
Insurer: Nationwide
By: Rose
Great coverage, great service!
The coverage plans are excellent as well as the customer service.
Insurer: ASPCA
By: Madlyn
Satisfied at every step of the way
I have an almost 4 yr old English Bulldog. Enough said, right, the breed as advertised. Always something with this little girl. Thank God for ASPCA Pet Insurance. Starting from an easy policy set up to automatic monthly payments to direct deposit reimbursement. Easy and convenient. Even the claim process is easy. Love it, love it. I’d recommend it to everyone.
Insurer: ASPCA
By: Omar
outstanding service and coverage
I've had coverage for over 15 years, the service makes everything so easy. there is nothing worse than finding out you can't afford treatment for you pet. With coverage you can feel good about caring and treating your pets. It Takes the worry away, and keeps you from having to make a horrible decision.
Insurer: Nationwide
By: Barry
Amazing service
My cat had a bad knee injury that needed surgery at a cost of over $5,000. Healthy Paws were amazing in handling my claims, worked with me when I wasn't able to pay for the surgery upfront, were the most responsive and kind people. Also settled the cost with the hospital straight away, literally on the day of the surgery. It was such stressful time for me and my cat and the fact that I had an amazing service from the Healthy Paws Insurance made it just a bit better. Highly recommended. Thank you.
Insurer: Healthy Paws
By: Kamila
Extremely satisfied
I have 3 dogs all insured with Nationwide. Very pleased with their service
Insurer: Nationwide
By: Patti
One of the best things I ever did was get an insurance policy for Tanner.
Nationwide has been great. Claims are paid really fast, and everything is covered according to my plan.
Insurer: Nationwide
By: Candice
I'm glad I have Pet Insurance, and hope I use it very little if at all.
I've been with Nationwide for many years. Pet insurance is very affordable, and you hope you don't need to use it. But, when you do the process is very simple, and claims are paid quickly. The big reason for me having it, is I don't ever want to be in a position where it comes down to money or my dogs health. I want to do whatever is possible for my dogs health, and well being. Insurance gives me that peace of mind. Nationwide Pet Insurance is a 5 star company, and I have a 5 star insurance policy for my dog. Thanks for everything you do, and have done...
Insurer: Nationwide
By: Jeff