Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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ALWAYS AMAZING
Nationwide let insurance is always clear, is always on time and it’s always great !
Insurer: Nationwide
By: Karina
Pre Existing Condition?
I was very upset when my claim was denied for my seven year old dog’s ear infection. Apparently having one other ear infection in her life makes it a pre existing condition and therefore not covered? I though that is what insurance was for?
Insurer: Nationwide
By: Jen
Nationwide is THE Best
We rescued Lola as a puppy and she has allergies and some other minor issues. Nationwide has been wonderful and so easy to work with and has helped us tremendously with the costs we have incurred trying to give her the best life. I highly recommend Nationwide Pet Insurance. The ease of submitting a claim is second to none and the amount of money that the company covers, less your deductible, is very generous. So thank you Nationwide for helping us take the best possible care of Lola, who has stolen all our hearts!
Insurer: Nationwide
By: Racquel
Awful company that steals your money
Got this insurance and took our dog to the vet to find out that he has a benign tumor that needed to be removed. After $1,500 spent, find out that they are refusing to cover our bills. This is a scam rip off company. what a waste. GFY
Insurer: Pets Best
By: Tim
TRUPANION IS SO AWSOME!
We needed to take our sweet Charlotte to the vet because she was exhibysigns of increased thirst. Fearful that she might be developing diabetes or kidney disease. I called the vet. They took her right in. Praise God that the bloodwork and urinalysis came back perfectly normal. We paid the $278.00 gladly! When I mentioned we had TRUPANION the office submitted the claim! I was notified that TRUPANION received it! All of this happened yesterday and I just received notice that I will be reimbursed $167.80! OMG! THANK YOU TRUPANION! I tell everyone about your company!
Insurer: Trupanion Canada
By: Pat
Grateful
I'm grateful for your pet insurance and the ease of submitting claims and receiving my reimbursements.
Insurer: Nationwide
By: Michele
Awesome
My cat was diagnosed with a rare condition which required a rather complex and expensive surgery. Luckily she had a great surgeon and the operation was a success and she is now back to her normal self. I'm glad I chose to purchase a policy from Healthy Paws. I didn't expect to need it for many years, but I'm certainly glad we had it. Everyone at Healthy Paws was extremely helpful and compassionate. They paid my claim in a timely manor, and even followed up to check on her recovery.
Insurer: Healthy Paws
By: Mickey
Great Service
This is my first time using a pet insurance company but I found the cost to be reasonable and the service thus far has been excellent.
Insurer: Pets Best
By: James
Great pet insurance!
Having Nationwide pet insurance has absolutely made me a better dog owner. I'm able to bring Luna into the vet at the first sign of anything concerning without having to worry about the cost. As she starts to get older, I love that we will be able to continually monitor things like arthritis and provide any treatment helpful to elongate her most comfortable and puppy like years. Nationwide makes filing claims easy, I've never had a question/problem that they weren't able to resolve right away.
Insurer: Nationwide
By: Callan