Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Great experience and fast service
Customer service and claims has always been really fast. Coverage is also great and monthly bill is fair price. No complaints.
Insurer: ASPCA
By: Alvin
Great service at a fair price
We are pleased with service and coverage provided. The claims are handled predictably and fairly.
Insurer: Nationwide
By: Brian
Claims are handled timely
I am thrilled with the ease of submission of a claim and we have received our checks within a week! Also, since we have the insurance a visit to the emergency vet is less daunting. I recommend to all my friends with pets!
Insurer: Nationwide
By: Lynann
So easy to work with
Every time I have to submit a claim, a pang of anxiety hits. But every single time I submit a claim I think, “wow! That was so easy!!” I am finally at the point where I look forward to submitting claims!
Insurer: Nationwide
By: June
I have been
I have been with Nationwide for 17 years. They are the absolute best and I recommended them to my Vet for all her patients. When my first dog passed away at age 16 they were immediate support, even calling me to see how I was doing. They are unbelievable and streamline, an added bonus in this day and age of unprofessional entities.
Insurer: Nationwide
By: Catherine
This company has been the best.
Making a claim is easy and getting reimbursed is usually within a couple weeks. Very easy to use App
Insurer: ASPCA
By: Dana
Nationwide Pet Insurance has been a Godsend and a pleasure to work with!
I've experienced exceptional service using Nationwide pet insurance. First off, the automated system makes it very simple and pain free to make a claim. Second, the program's administrators are completely fair in their claims decision-making processes. They are open to input from you and your pet's doctor and have been fair and generous in every claim that we have submitted. Working with Nationwide has been a pleasure and, is in many ways, a smoother and easier process than working with my own medical insurance. I highly recommend investing in your pet by purchasing Nationwide's Pet insurance.
Insurer: Nationwide
By: Kirk
I was so worried about Gelato, but having Nationwide Pet Insurance calmed me.
The process has been streamlined to make claims, questions and results so customer easy.
Insurer: Nationwide
By: Penny
Great experience. Very happy with you pet insurance plan.
Couldn’t be easier to submit claims. Very hassle free.
Insurer: Nationwide
By: Natalie
Fast reply along with fast refund on services provided.
Fast reply to questions, easy claims process along with quick payment on claims.
Insurer: Nationwide
By: David