Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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The best pet insurance available
I could not ask for a better insurance plan for my dog. They are always available for any questions. I have already recommended them to 5 of my friends. All have signed up with Nationwide.
Insurer: Nationwide
By: June
Worth every Penny
I've had insurance on my pets for 20 years plus before VPI was bought by Nationwide. What a blessing and now submitting claims is easier than ever!
Insurer: Nationwide
By: Jill
Excellent service and quick response!
I submitted the claim the day I brought my dog from the animal hospital and received an email two days later with the amount Trupanion paid, a generous amount, too. The online claim process was easy and fast, after uploading the detailed invoice. Since it was my first claim, I was told that the process might take longer than usual but two days is excellent! I could not believe how pain-free the entire process was, for which I am grateful since the stress of the dog's illness, coupled with my own treatments for Stage 4 cancer, was literally stress-free. Thank you, Trupanion!
Insurer: Trupanion
By: Linda
Nationwide is truly DA BEST
I cannot say how happy how I am that I went with "Nationwide Insurance". By far the the best pet insurance to have, no hassles, very good customer service.
Insurer: Nationwide
By: Humza
Amazing Dog Insurance
Nationwide pet insurance is amazing! I would recommend them to anyone! It is so easy to file a claim and they are super quick to complete the claim. I’ve tried other pet insurance and by far Nationwide is so much better!
Insurer: Nationwide
By: Julia
Excellence
I have always been happy with Nationwide. Never have had an issue with a claim and they are paid very promptly. Thank you Nationwide.
Insurer: Nationwide
By: Eva
Claim Review and Reimbursement
Your company makes it so easy to submit a claim, and the review and reimbursement response is very fast. I truly feel the speed of the process and follow up to see how my fur baby is doing you consider him to be part of your family. THANK YOU
Insurer: Nationwide
By: Tracy
What a Pleasant Surprise After a Crummy Day
As a general rule of thumb, I have a very cynical view of what my insurance will actually cover when it comes time for them to pay a claim, as well as how combative the process will be. This was unreal. After Sam's emergency vet visit during quarantine, we we're already stressed out, but happy he was alright. A couple of days later, I filed the claim, which was the easisest thing on earth (literally just uploaded the receipt/discharge papers the vet emailed me). Within 48 hours, I got a simple email saying "claim approved" and (2) weeks got a check. I never leave reviews, but was impressed enough by this process that it felt warranted.
Insurer: Nationwide
By: Tom
Great insurance
We are so glad to have Nationwide Pet Insurance. Our dog Brandy requires a special diet and daily medication because of her sensitive stomach. Each month that I have submitted a claim for her medication, Nationwide has paid it quickly.
Insurer: Nationwide
By: Dillard
Helpful and efficient
Claims are handled in a quick and efficient manner which is very helpful. In light of rising premiums every year, the service is expected and appreciated. Thank you.
Insurer: Nationwide
By: Roxane