Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Professional and quick claim servicing.
Professional and quick claim servicing. Tula is doing very well now because of Nationwide's support!
Insurer: Nationwide
By: Terrill
Easy to claim and fast reimbursement
This was my first claim for Pugsly and I’m really impressed with this company, As long as its not a pre-existing undiagnosed problem they reimbursed really fast.
Insurer: Nationwide
By: Kathy
Fast claim response
Prompt and efficient handling of claim. Excellent response time!
Insurer: Nationwide
By: Sherry
GREAT JOB
after I initially learned how to use the Vitus vet app it is been golden how to connect with insurance and timeliness of response was good
Insurer: Nationwide
By: Vikram
Best Pet Insurance
I have been a customer since my little girl was 11 even weeks old, now she just turned 9. Nationwide has saved her life, literally, twice with two very costly life saving procedures that I would not have been able to afford. I'm even more impressed since recently, claims are processed and paid within about 7 days. Can't say enough good about the peace of mind having insurance coverage and a company that does not hassle, question claims, or make policy changes during policy coverage period.
Insurer: Nationwide
By: Susan
Best insurance !!!
I ve had Embrace for my kitties for over 7 years now. We dealt with very serious illnesses ( cancer, kidney failure ) and having Embrace was a life saver. Literally. We couldnt have done it without them. I am very happy with the coverage, the policies are clear and easy to understand. Claim submission process it s easy and reimbursement very quick. Every time I contacted the customer service they we lovely. Very very nice and helpful. 100 % happy with Embrace I highly recommended to any pet parent.
Insurer: Embrace
By: Claudia
Your customer care, pets and humans is excellent.
Your service has been fantastic.
Insurer: Nationwide
By: Peter
I’ve been very satisfied with your Pet insurance
Your Company is very good about completing my claims in a prompt time frame
Insurer: Nationwide
By: Sharon
Nationwide Insurance is easy to work with
I have had insurance for my pet for about a few years and it was the best decision i made. They are very easy to work with and filing claims is so easy.
Insurer: Nationwide
By: KRIS
Great customer service. Fast and easy reimbursement process
Great customer service. Fast and easy reimbursement process
Insurer: Nationwide
By: Monica