Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Good and Timely Service
Always good service and a fast response, even if the claim isnt covered.
Insurer: Trupanion
By: Michael
Great experience!
Great experience! It was very easy to process my claim
Insurer: Trupanion
By: Jennifer
Trupanion comes through.
Our poor little puppy (actually she is a senior but always will be a puppy to us) developed very serious abscesses in both her back molars, which had to be treated and then her molars pulled because of severe dental disease. Trupanion covered almost all of the cost of this very trying and anxiety filled time. One less thing to worry about. Thanks Trupanion! Andrea and Dave Lukinuk and Ali the wonder weenie xo
Insurer: Trupanion Canada
By: Andrea/
Bentley's monm
I always love working with the staff / and the people who do the claims / empathetic / accommodating/ and so fast / your claims come through in the blink of an eye
Insurer: Trupanion
By: Rhonda
Every time I contact Trupanion it is always polite and professional.
Every time I contact Trupanion it is always polite and professional. Katy was great to deal with and answered all my questions. My claims were processed quickly as well. ??
Insurer: Trupanion
By: Robin
Excellent Customer Service??
Always excellent service!
Insurer: Trupanion
By: Marsha
First Experience with Trupanion
This is the first time I've had health insurance for one of my pets. I chose Trupanion based on the recommendation of my neighbor. My pet developed swollen, ulcerated glands suddenly after being very healthy and my Trupanion experience has been excellent. Thank you.
Insurer: Trupanion
By: Donna
Great customer service with no automated system!
Great customer service with no automated system! Affordable insurance for pets!
Insurer: Trupanion
By: Tracy
Happy with Trupanion.
You're there when we need you. You're very nice and easy to file. Thank you.
Insurer: Trupanion
By: Angela
Have not utilized my policy yet but have had telephone contact with a representative who was very helpful and personable
Have not utilized my policy yet, but have had telephone contact with a representative who was very helpful and personable
Insurer: Trupanion
By: Ann