Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great company to work with handles claim fast and easy
All of our claims have been handled quickly. Sadie has her first sick visit a couple of weeks ago and they processed the claim as quickly and easily as her well visits. Great company to deal with if you have a question they answer it quickly.
Insurer: Nationwide
By: Marty
Fast, Easy, and Helpful!
I've only been with Embrace for a short time, but they have been wonderful. Customer service is very friendly, cheerful to speak with, and helpful. The claims process is a piece of a cake and gets done quickly! I highly recommend Embrace Pet Insurance to any pet owner!
Insurer: Embrace
By: Tetsuo
14 me month old puppy needed two ACL surgeries
My puppy, Loki, is a rescue. He has been given the best vet care, food, and even had calcium supplements as a young pup to make up for anything he had been lacking in his diet before his rescue. He started attending puppy Pre-K at 10 weeks and eventually worked his way up and earned his AKC partner canine good citizen certificate at 8 months of age. Around his nine months mark however, he started limping. I put him on crate rest and the limping got a little better and then a whole lot worse. I brought my baby beefcake in to see our vet. Loki had a partial tear of his left acl and needed to have surgery that included a plate and screws. He was on crate rest for 12 weeks and then slowly started going on leash walks. Finally he was able to be a normal dog again and BAM he tore the acl in his right leg and once again needed surgery. Without Healthy Paws I just don't know how I could have taken care of him and had both surgeries done. The surgeries and testing have totalled close to $9,000 so far. Healthy Paws was there, and contknues to be there, to answer any questions I have. They have taken care of processing each if Loki's claims within 24-48 hours. Loki's joint supplements have been covered as well. The representatives at Healthy Paws have even sent messages checking on Loki to see how he's healing up. What insurance company does that? They have helped to relieve so much worry and stress which has allowed me to focus on doing what I need to in order for my Loki to get well and get back to being the gentle playful big boy he is. Would I recommend them?? ABSOLUTELY ... and I have to friends, coworkers, family and strangers. Thank you Healthy Paws for treating my baby beefcake like he's yours!
Insurer: Healthy Paws
By: Melanie
Good and Timely Service
Always good service and a fast response, even if the claim isnt covered.
Insurer: Trupanion
By: Michael
Great experience!
Great experience! It was very easy to process my claim
Insurer: Trupanion
By: Jennifer
Trupanion comes through.
Our poor little puppy (actually she is a senior but always will be a puppy to us) developed very serious abscesses in both her back molars, which had to be treated and then her molars pulled because of severe dental disease. Trupanion covered almost all of the cost of this very trying and anxiety filled time. One less thing to worry about. Thanks Trupanion! Andrea and Dave Lukinuk and Ali the wonder weenie xo
Insurer: Trupanion Canada
By: Andrea/
Bentley's monm
I always love working with the staff / and the people who do the claims / empathetic / accommodating/ and so fast / your claims come through in the blink of an eye
Insurer: Trupanion
By: Rhonda
Every time I contact Trupanion it is always polite and professional.
Every time I contact Trupanion it is always polite and professional. Katy was great to deal with and answered all my questions. My claims were processed quickly as well. ??
Insurer: Trupanion
By: Robin
Excellent Customer Service??
Always excellent service!
Insurer: Trupanion
By: Marsha
First Experience with Trupanion
This is the first time I've had health insurance for one of my pets. I chose Trupanion based on the recommendation of my neighbor. My pet developed swollen, ulcerated glands suddenly after being very healthy and my Trupanion experience has been excellent. Thank you.
Insurer: Trupanion
By: Donna