Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


June 29, 2020

Starr was very kind through our chat and helped with what I needed.

Starr was very kind through our chat and helped with what I needed. Thank you Starr

Insurer: Trupanion

By:

Useful
June 29, 2020

Because I usually get a quick reply via email though rarely use the phone.

Because I usually get a quick reply via email though rarely use the phone.

Insurer: Trupanion Canada

By: Susanne

Useful
June 29, 2020

Very efficient claims process.

The claim for Boo's ear infection was processed directly by the vet. This is a great service.

Insurer: Trupanion Canada

By: Demetre

Useful
June 29, 2020

All questions answered.

All questions answered. Polite.

Insurer: Trupanion

By: Shanna

Useful
June 29, 2020

Always great service

Always great service

Insurer: Trupanion

By: Elia

Useful
June 29, 2020

Because everybody is very helpful and very nice and makes it extremely easy

Because everybody is very helpful and very nice and makes it extremely easy

Insurer: Trupanion

By: Catherine

Useful
June 29, 2020

Easy and efficient process.

Easy and efficient process. Thank you

Insurer: Trupanion

By: Tracy

Useful
June 29, 2020

Excellent customer service.

Excellent customer service.

Insurer: Trupanion

By: Susan

Useful
June 29, 2020

Greatly assisted me with my previous dog Buddy

Greatly assisted me with my previous dog Buddy

Insurer: Trupanion

By:

Useful
June 29, 2020

have never had a problem changing anything with them.

have never had a problem changing anything with them. the vet i use trusts trupanion

Insurer: Trupanion

By: Paulette

Useful

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