Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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SOOOO Glad I have Trupanion!
After a conversation with a rep on another issue, she discussed with me how my meds were also able to be submitted. I (finally) got my paperwork together. I can't believe how fast Trupanion, responded,AND they covered 90% -- I wasn't sure meds were the same as the surgery rates. I am so thrilled and I can't say how much I love and appreciate Trupanion. Thank you!
Insurer: Trupanion
By: Raena
Agent was very informative and pleasant
Agent was very informative and pleasant
Insurer: Trupanion
By: Linda
Alexis was very friendly and extremely knowledgeable
Alexis was very friendly and extremely knowledgeable
Insurer: Trupanion
By: Stacey
All of our interactions with Trupanion have very pleasant and satisfactory.
All of our interactions with Trupanion have very pleasant and satisfactory. Never a problem.
Insurer: Trupanion
By: Barry
Efficient prompt & caring service.
Efficient, prompt & caring service.
Insurer: Trupanion
By: Larissa
Friendly.
Friendly. Easy to talk to. Clear.
Insurer: Trupanion
By: Sander
The Trupanion company have always been accessible and the representatives I have dealt with are excellent knowledgeable and courteous.
The Trupanion company have always been accessible and the representatives I have dealt with are excellent, knowledgeable and courteous.
Insurer: Trupanion Canada
By: Carolyn
They lady was very helpful upbeat and polite!
They lady was very helpful, upbeat and polite!
Insurer: Trupanion Canada
By: Tanya
I absolutely love this company
Thank you so much. I was very emotional as we lost a puppy in a tragic way & they were able to pull up our account via phone number & help us with what we needed to get done. I absolutely love this company.
Insurer: AKC
By: Stephanie
Very professional and highly pleased by the customer service given by her
I didn't catch the name of the specialist I spoke to - but she was extremely kind, enthusiastic with her voice and patient with my multiple questions. Very professional and highly pleased by the customer service given by her.
Insurer: AKC
By: Elliot