Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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It was a pleasure to deal with Embrace Insurance
My first dealing with a claim and it was easy and. Got great help answering questions when filling out my first claim, I am very pleased with your service, thanks Liz
Insurer: Embrace
By: Liz
Good outcome on claim dispute
Recently, I took my dog into the vet to help with what turned out to be a bacterial ear infection. I submitted the claim to Nationwide, and this was the first time I ever had a claim denied in my year and a half as a customer. They said it was a pre-existing condition, likely because my dog had an ear infection as a puppy. I called their helpline explaining that these were 2 discrete infections that occurred over a year apart and was given instructions on how to dispute the claim. My only complaint about the dispute process would be that it’s not very digital- all instructions require printing and sending in forms, which wasn’t an option for me as I don’t have a printer and currently don’t have access to my office printer due to the pandemic. I ended up emailing my forms to support and was able to get my dispute approved in about 6 weeks. All in all I’m happy with the outcome, but I would encourage a review of the dispute instructions on Nationwide’s part.
Insurer: Nationwide
By: Morgan
SOOOO Glad I have Trupanion!
After a conversation with a rep on another issue, she discussed with me how my meds were also able to be submitted. I (finally) got my paperwork together. I can't believe how fast Trupanion, responded,AND they covered 90% -- I wasn't sure meds were the same as the surgery rates. I am so thrilled and I can't say how much I love and appreciate Trupanion. Thank you!
Insurer: Trupanion
By: Raena
Agent was very informative and pleasant
Agent was very informative and pleasant
Insurer: Trupanion
By: Linda
Alexis was very friendly and extremely knowledgeable
Alexis was very friendly and extremely knowledgeable
Insurer: Trupanion
By: Stacey
All of our interactions with Trupanion have very pleasant and satisfactory.
All of our interactions with Trupanion have very pleasant and satisfactory. Never a problem.
Insurer: Trupanion
By: Barry
Efficient prompt & caring service.
Efficient, prompt & caring service.
Insurer: Trupanion
By: Larissa
Friendly.
Friendly. Easy to talk to. Clear.
Insurer: Trupanion
By: Sander
The Trupanion company have always been accessible and the representatives I have dealt with are excellent knowledgeable and courteous.
The Trupanion company have always been accessible and the representatives I have dealt with are excellent, knowledgeable and courteous.
Insurer: Trupanion Canada
By: Carolyn
They lady was very helpful upbeat and polite!
They lady was very helpful, upbeat and polite!
Insurer: Trupanion Canada
By: Tanya