Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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So for, the ease of use and service has been spectacular. Thank you...
So for, the ease of use and service has been spectacular. Thank you...
Insurer: Nationwide
By: Cullen
STRESS FREE!!!
The last thing you should be worried about when your furry children are not well is how will I pay for this. Our baby had serious GI problems. We were so anxious and frightened that we couldn't think straight. We took him to hospital where he had to spend the night and go through tests. Yes, during this time we were very concerned of cost. Trupanion was there when one of our other pups was sick and it was the most stress free experience we have ever had both financially and the process of claiming. The hospital sent the claim directly to Trupanion and before our dog got home we knew what our cost was and what Trupanion covered. STRESS FREE!!! Our pup is back home recovering and we have to thank the hospital and Trupanion for making this terrible experience more manageable. I would recommend this company to anyone who has pets just for the peace of mind and ease of claim.
Insurer: Trupanion
By: Antonia
This is the first time Murphy needed some surgery,and Nationwide was unbelievable in follow ups and payment.
We are so happy we changed to Nationwide. You are dedicated, thorough, and quick I. Reviewing.
Insurer: Nationwide
By: Dianne
Excellent customer service
Excellent customer service
Insurer: Nationwide
By: Gail
Terrible- don’t cover what they say they will cover
I was just on hold with customer service for almost an hour and finally hung up in frustration. I just recently got pet insurance through my job for my new puppy. He went in for a puppy wellness check (nothing was wrong with him) including vaccines and heart worm and flea/tick prevention. I was shocked when I put in my claim and was only reimbursed $40 for my $240 bill, and the EOB stayed that the maximum was reached for the year. They do a puppy vaccine pack, where you pay up front for 4 vaccines, and he got the first vaccine, and everything else in the puppy pack was submitted to your company and should be covered based on the information I was provided as part of the preventative/wellness option I am paying for each paycheck. Not only did it not get reimbursed to me, as was promised when I purchased this policy, it also looks like none of my money went towards my deductible either, so what is the point of paying over $60 per month for what appears to be no coverage at all? I’m not happy at all, and this is not what I signed up and am paying for. My wellness visit for my dog should have been fully covered, and if not, it should have at least gone towards my deductible. As far as I am concerned, there is absolutely no reason to keep this insurance plan.
Insurer: Pets Best
By: Kristi
Terrible- don’t cover what they say they will cover
I was just on hold with customer service for almost an hour and finally hung up in frustration. I just recently got pet insurance through my job for my new puppy. He went in for a puppy wellness check (nothing was wrong with him) including vaccines and heart worm and flea/tick prevention. I was shocked when I put in my claim and was only reimbursed $40 for my $240 bill, and the EOB stayed that the maximum was reached for the year. They do a puppy vaccine pack, where you pay up front for 4 vaccines, and he got the first vaccine, and everything else in the puppy pack was submitted to your company and should be covered based on the information I was provided as part of the preventative/wellness option I am paying for each paycheck. Not only did it not get reimbursed to me, as was promised when I purchased this policy, it also looks like none of my money went towards my deductible either, so what is the point of paying over $60 per month for what appears to be no coverage at all? I’m not happy at all, and this is not what I signed up and am paying for. My wellness visit for my dog should have been fully covered, and if not, it should have at least gone towards my deductible. As far as I am concerned, there is absolutely no reason to keep this insurance plan.
Insurer: Pets Best
By: Kristi
So nice to deal with caring people
When I called in, everyone was helpful and truly concerned. The claims process was simple and fast
Insurer: Nationwide
By: Lori
Thank you
My wife and I really appreciate you checking up on Macree. Macree is doing much better. He is enjoying his new haircut and we are making sure he consumes plenty of water each day. My wife and I are very thankful for the service that Nationwide has provided for Macree. Your company has made my wife and I realize that we are not the only ones that love Macree. Thank you again.
Insurer: Nationwide
By: Jeremy
Extremely Helpful.
Extremely easy to use and always helpful. Have never had a problem with a claim and easy to submit a claim. I 100% recommend them for your pet needs. They put my mind at ease when my fur baby has to go to the vet. One less thing to worry about.
Insurer: Nationwide
By: Leonel
The service has been great for 5 years but the website has become a mess over the last few months.
The service has been great all along. The website has not been very good lately. I am not able to access my documents, etc.
Insurer: Nationwide
By: Pat