Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Outstanding Customer service
My Cat ate some Lilies that could be very poisonous and we immediately took him to the vet were he recovered nicely. Filing my claim was easy and was responded to immediately. Great customer service, communication.
Insurer: Nationwide
By: David
Highly recommend
Very beneficial and easy to file claims. Will always have Nationwide for pet insurance needs
Insurer: Nationwide
By: vala
I am very pleased with the nationwide pet insurance customer service.
This is my first time having pet insurance and nationwide has been great. The customer service is great and it’s easy to submit a claim.
Insurer: Nationwide
By: Sandra
I can’t believe how quickly I get my reimbursement!
I have been using Nationwide/VPI pet insurance for many years. Unfortunately my dogs have had to have surgeries and medications that have been quite costly. I have always gotten the best customer service from this company and most importantly I have been able to receive reimbursements for just about every claim I have submitted!!
Insurer: Nationwide
By: Robin
We are so grateful to Nationwide and your superior customer service. Thank yo for going above and beyond other pet policies!
Five Stars in my book. The best insurance for your pet!! Fast claim processing and follow thru. I am very impressed! Thank you Nationwide!
Insurer: Nationwide
By: Patti
Chico’s GI is complicated
I love the ease of submitting a claim, your customer service personnel has always been very helpful, professional and courteous. We have spent a good amount of cash on Chico’s GI issues and for the most expensive ticket items I have To admit you’ve covered a significant portion of it!
Insurer: Nationwide
By: Luis
Efficient and prompt customer service
Nationwide provides efficient and prompt customer service and claims processing.
Insurer: Nationwide
By: Maureen
Nationwide Pet Insurance Rocks!!
Amazing coverage and the service has been outstanding! I have three Standard Poodles covered and do not know what I would have done without the insurance. Fast claims and easy to work with. Thanks, Nationwide!
Insurer: Nationwide
By: Andy
NationWide is TRULY always on your side!!
I’ve had Nationwide for tests but never had to really use it until this year when my dog got injured. It was sort of a mystery injury and the regular vet couldn’t figure out what what causing her to lose use of her back leg. Luckily I found an excellent rehab facility nearby and after months of rehab and continuing treatment she is doing so much better! But this rehab comes at a price, a BIG price, we’ve probably racked up thousands in bills lately, and Nationwide has covered it all! I wouldn’t have been able to take her to rehab without their continued help and support! Every interaction with customer service has been wonderful, the claims submission is a piece of cake, and they pay In a timely manner. I’ve had another big name pet insurance for my older dog and it was nothing short of a waste of money and a headache. I will continue to use Nationwide going forward for all of pets going forward. Now if only there was a human insurance equivalent :)
Insurer: Nationwide
By: Chavin
Best pet insurance out there!
I have had Nationwide Pet Insurance since 2013 for my miniature dachshund, Bella. I rest easy knowing that she is covered in case of emergencies. Nationwide makes it easy to file a claim, and they are quick to process it. Not only that, but they make what is covered (and what is not) very clear, so that you are not left guessing. Anytime I have had to call in, I always get to a person quickly, which is hard to find these days! Thank you for being such a wonderful insurance provider for my baby.
Insurer: Nationwide
By: Rachel