Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Awesome service!
Premiums might be a tad high, but customer and claim services are awesome! We recommend Nationwide Pet Insurance all the time to friends and family who have pets.
Insurer: Nationwide
By: Gary
I will never have a pet without Trupanion
I researched so many pet insurance companies and almost considered not doing pet insurance. Trupanion has been one of the best decisions I’ve made for my dog’s health and my own for that matter. Everything about Trupanion has made life easier. They have the best coverage and their customer service is phenomenal
Insurer: Trupanion
By: Alexandrea
Complete Satisfaction
I decided to protect my pup when I received her at 4 weeks old. I invested in Nationwide Pet Insurance and have been extremely satisfied since. Gracie Lou has had normal visits, i.e. vaccinations, teeth cleaning and thank goodness, no severe medical issues. When I started with NPI, I had to mail the claim in. I'm in Thibodaux. NPI is in California. Patiently, I waited and was reimbursed what I was entitled to according to policy. What I am extremely happy about is the latest "online claim" and payment results in less than a week!!! Kudos to you....and to me. I am very pleased with the bank transactions regarding the payment procedure. I love receiving news about pets in general, safety issues and tips, etc. I would like to enter the sweepstakes, but I don't know many pet owners that want to invest in pup coverage. So without friends to recommend, I cannot enter. Too bad. Now since I enrolled in NPI, my premium as gone up. THAT, I DO NOT LIKE. So if at all possible, please keep the premium at a minimum low. If this gets too expensive and the economy continues to go down, I will be forced to stop as i have other priorities financially speaking to meet. Overall, thanks for a great experience, satisfaction highly met. Good day.
Insurer: Nationwide
By: Lisa
Fast, Convenient, Excellent Service
Pet Insurance is all relatively new for my husband and I this year and we couldn't be happier with selecting Nationwide Pet Insurance. Their customer service line is always available to help in guiding us with claims to process and providing us with other resources like the vethelpline, who assisted in directing us to great care facilities and advise for our fur-baby when she was not feeling well. Processing claims from visits to the vet was easy and convenient through the VitusVet app. I received processed claims in a week. Overall, selecting Nationwide was the best decision my husband and I have made for our fur-baby.
Insurer: Nationwide
By: Staci
I am thankful everyday for my pet insurance and will never go without it ever. I recommend you to everyone.
Best pet insurance, service, and claims everything you want in pet insurance, Nationwide has it!
Insurer: Nationwide
By: Roseann
No money returned???
I have sent in 3 bills with no refund even though my Acct has pd for its deductible!!!
Insurer: Nationwide
By: Gail
Trupanion is expensive and will not cover insurance claims
We purchased insurance in January 2020 for our pup Tatty, in June she was diagnosed with Cushings diease, we had no idea what that was, but now we do. Trupanion declined the claim saying it was a pre existing condition, even though the VET who is wonderful wrote a letter and said the dog did not show signs of the condition. It was a terrible experience and I would never recommend them, very unethical company.
Insurer: Trupanion Canada
By: Joanie
I've had Trupanio for about 7 years.
I've had Trupanio for about 7 years. Everything I expected to be covered under the policy has been covered so far. Main reason for writing this review though is to note that they have excellent customer service through chat. I was able to get my answers to my questions on a Sunday morning quickly and efficiently.
Insurer: Trupanion
By:
Trupanion, treats you like family
Courteous, family like, professional
Insurer: Trupanion
By: Gene
So glad we purchased Pet Insurance for Stella!
I'm in the insurance industry so I am a big believer of protecting assets with insurance. That said, I never really considered Pet Insurance a value. Friends talked me into it considering the breed of our puppy. We shopped around and we are so grateful to come across Nationwide Pet Insurance. The customer service has been wonderful and the claims are paid quickly and simply.
Insurer: Nationwide
By: THERESA