Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Prompt and knowledgeable phone help.
Prompt and knowledgeable phone help.
Insurer: Trupanion
By: Bonnie
awesome service.
awesome service. Love Trupanion, they've really made the wellbeing of my pet top priority.
Insurer: Trupanion
By:
Although the claim was easy and fast to process it did not cover as much of the visit as I would have hoped
Although the claim was easy and fast to process it did not cover as much of the visit as I would have hoped
Insurer: Trupanion Canada
By: Ann
Put together a great coverage plan!
The specialist I spoke with was amazing! Charisse. She went through all of my options very thoroughly and was able, based on my needs for the puppy, put together a great coverage plan. Thanks SO much!!
Insurer: AKC
By: David
I could not be more satisfied!
The questions I had were answered in complete detail and my claim was processed in record time. I could not be more satisfied!
Insurer: AKC
By: Kathy
After many years of our wonderful relationship with Trupanion we're seeing a new attitude--less supportive much less useful communication resistance or obfuscation in responding to questions about claim denials.
After many years of our wonderful relationship with Trupanion, we're seeing a new attitude--less supportive, much less useful communication, resistance or obfuscation in responding to questions about claim denials. Also, denials are more frequent and poorly justified. They don't want to allow clients to speak directly with those who make coverage decisions or to upper-level managers. They don't want to speak with vets about their work; they want the CLIENT to speak with the vet and then ask the vet to contact Trupanion, based on how the client interpreted Trupanion's questions. What happened to our easy-to-deal-with, supportive insurance company?!?!?!?
Insurer: Trupanion
By: Margaret
Excellent Service!
Excellent Service!!!
Insurer: Trupanion
By: Annette
Fast service responsive team good coverage.
Fast service, responsive team, good coverage.
Insurer: Trupanion
By:
Happy policy holder
Always receive prompt, professional service with claims paid.
Insurer: Trupanion
By: Richard
I have always had a good experience when speaking to customer service members.
I have always had a good experience when speaking to customer service members. I have yet to need to use the insurance, but am satisfied knowing it is available when needed.
Insurer: Trupanion
By: Melissa