Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Renewal Scam
Third renewal and my premium went up almost 50% with no explanation on my renewal notice. When I called the rep couldn't tell me why. i had to ask for a supervisor who had a hard time explaining the increase. She said it was standard for premiums to increase on the third year. Okay, I get it, but almost 50%. Total scam. I can no longer afford the insurance. You should amend your catchy phrase to, " Nationwide is on your side, SOMETIMES." Shame on you... Sincerely, Sig
Insurer: Nationwide
By: Sig
Easy Easy
Super easy to file claims through vet, and claims processed quickly.
Insurer: Nationwide
By: John
It was a good experience
Trupanian is an excellent company. They have been very helpful and the claims were processed very quickly. I would highly recommend them to any pet lover.
Insurer: Trupanion
By: Karen
Good value when we needed it
Healthy Paws Pet insurance has been easy to work with and has always covered our claims without any issues. When buying pet insurance, make sure you read the entire policy before purchasing (i.e. things like pre-existing conditions, cruciate ligament exclusions, etc). Many policies, Healthy Paws included, do not cover the actual office visit. However, our bulldog has had several issues and the health insurance policy has covered all of her prescription medications, x-rays, blood work, etc. She recently required an MRI and then 1 week later a major surgery to her knee. Healthy Paws covered both of these which made the decision to pursue treatment SO much easier. Submitting the claim has been very easy (either via app or our vet will fax in the claim) and they direct deposit my reimbursement. Most reimbursement happens within 1 week (the longest it has ever take was 2 weeks)
Insurer: Healthy Paws
By: Jenny
Great experience with coverage for emergency life saving surgery
I was in a very dramatic situation with my dog Zsa Zsa, who was diagnosed with a tumor on her spleen which was threatening to rupture at any moment in her abdomen, leading to death. I was given an hour from the surgeon to decide if to put Zsa Zsa to sleep or perform an expensive surgery that I couldn't afford. In that hour, I was not only able to reach Healthy Paws but a very friendly customer service associate was able to give me enough certainty that the surgery was going to be covered that I gave the go-ahead. Zsa Zsa survived the anesthesia, the operation and the recovery and is now again healthy. And Healthy Paws, after a very quick review, covered the contractually stipulated amount. All in all, an amazing experience. Healthy Paws
Insurer: Healthy Paws
By: Benito
Prompt and knowledgeable phone help.
Prompt and knowledgeable phone help.
Insurer: Trupanion
By: Bonnie
awesome service.
awesome service. Love Trupanion, they've really made the wellbeing of my pet top priority.
Insurer: Trupanion
By:
Although the claim was easy and fast to process it did not cover as much of the visit as I would have hoped
Although the claim was easy and fast to process it did not cover as much of the visit as I would have hoped
Insurer: Trupanion Canada
By: Ann