Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Nationwide is responsive and GREAT. Thank you
We appreciate your value and courteous, efficient and thorough process
Insurer: Nationwide
By: Bob
Fantastic pet insurance
I am so pleased with Nationwide pet insurance. My puppy has been sick a few times and they are always there to help out. It's so reassuring knowing I can get her the help she needs. I would, and do, recommend this to anyone who is searching for a pet insurance provider.
Insurer: Nationwide
By: Kendall
Easy to use, Essential to Have
As an owner of an accident prone dog, this service is a must. The ability to contact a vet at any time and no longer worry about the financial burden of a random accident (which we all know puppies are capable) is fantastic. Both myself and my pups are extremely glad to be nationwide members.
Insurer: Nationwide
By: Harrison
Claims are easy to file
Claim filing and customer service is great the reason for the 8 rating is I wish the prices were not that high. If they could be lowered, you would receive a 10.
Insurer: Nationwide
By: Brenda
Great experience
Very satisfied client so happy i chose Pets Plus Us. Price, service they have it all.
Insurer: Pets Plus Us
By: Carla
Very thankful for the support and help!
I could not be happier with the ease and follow through of Healthy Paws Pet insurance!! An unexpected injury to my sweet pup, has turned in to many visits to the vet. The claim process was simple, and deposit was fluent. I'm very thankful I do not have to choose between getting my dog the best care or going in to debt! Highly recommend this business!
Insurer: Healthy Paws
By: Amy
The representatives are very efficient and polite informative
My experience with Nationwide has been excellent. Every representative that I speak with is very polite, helpful and efficient. I would recommend it to anyone. This is our second dog and the first time we’ve gotten pet insurance. It’s definitely a wise decision.
Insurer: Nationwide
By: Susie
Nationwide provides quick turnarounds for claim processing!
The process to submit a claim online was quick and easy. Processing times were short and payment direct to my bank account. Overall a great customer experience. Thanks Nationwide!
Insurer: Nationwide
By: Cheryl
Satisfied
Haven’t had an issue. Easy claims using the vitusvet app
Insurer: Nationwide
By: Re
Simple claim refunded super quick!
Customer service were super nice and genuinely concerned. Claim was simple and easy to complete and a quick refund into our bank account. Great customer care all round !
Insurer: Nationwide
By: Tracey