Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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It seems not only has Pumpkin made a…
It seems not only has Pumpkin made a lot of formatting changes in their website presentation, but they have also accelerated their customer service skills.
Insurer: Pumpkin
By: Kathleen
MetLife Pet Insurance - Positive!
I just posted a negative review of MetLife Life Insurance. The same cannot be said of MetLife Pet Insurance. I submitted documentation about my dog's illness and was paid within a few weeks. No stalling. When calling I always get to talk to a person and all of the customer service people I've talked so far were extremely helpful and pleasant.
Insurer: MetLife
By: Bela Fidel
Amazing company!
I cannot begin to express the level of satisfaction and peace of mind that I have experienced with this wonderful company! After numerous very, very expensive hospitalizations, emergencies, and procedures for my dogs, they have seamlessly covered those claims within several days with no problems or pushback whatsoever. I recommend this company to everyone I know who is looking for pet insurance. They really do it right and do it very, very well! They also have a very caring attitude in their communications, which is comforting during these stressful times as well as through telephone communications.
Insurer: Healthy Paws
By: Donna Natale
Prompt response
Prompt response. Thoughtful explanations. Ease of communication.
Insurer: Trupanion
By: Sonja
The portal has been broken
The portal has been broken Since October 2025. Every time I open a claim there’s an error so I’ve had to email everything to submit my claims. I’ve called and spoken to numerous people and no one can tell me when it will be fixed. They don’t answer emails most of the time, there are so many delays. I’ve been a customer since 2020 and the experience used to be great. It’s terrible now.
Insurer: Pets Best
By: MD
He was able to answer all of our…
He was able to answer all of our questions quickly and thoroughly. He explained everything clearly and precisely.
Insurer: Fetch Canada
By: Tracy Schultz
It is easy to file the claims with Spot…
It is easy to file the claims with Spot Pet. We had to euthanize our dog Max last month and they sent a beautiful sympathy email and also cancelled his insurance without my having to ask. They also called and said how sorry they were that our dog passed.
Insurer: Spot
By: Connie Meyers
adoro claims experience
Very quick response no issues :-)
Insurer: Adoro
By: Tracy
Very disappointed with customer service…
Very disappointed with customer service since I signed up in October. I haven’t even had a claim yet. After several emails they are unwilling to answer questions regarding coverage and keep spewing general legal jargon. I’m getting the impression they will find every way to deny a claim. They are completely overpriced as well. I’ve also received conflicting and incorrect information in the past over the phone. I’m really frustrated and ready to cancel.
Insurer: Trupanion Canada
By: Stefanie S