Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Disappointing
I remembered why I left them before. Terrible processing claim time and lack of explanation on why the claim was denied. It was complete BS and I just don't have the energy to dispute it and wait another 4-6 weeks to hear back. You spend all this money monthly just to not even get to use the service provided. Pathetic to be honest.
Way too difficult to do claims
Way too difficult to do claims. Denials for no soap notes when standard office visits and vaccines don’t have soap notes. You’ve made it so annoying to communicate clearly that it’s not worth it. I plan to cancel all 7 pets I have on the insurance because it’s not helping at all.
Insurer: MetLife
By: Brian Schucker
Very Good
I have had some issues with my fur babies, but MetLife Pet Insurance has been there for me.
Insurer: MetLife
By: Elaine Gaughan
Pet insurance!
Kassandra was amazing and helped me get insurance set up for my ferret. Great customer service!
Insurer: Nationwide
By: customer
Multi pet insured
Greatful for multi pet discount and coverage options. Spot customer service receives a 5-star for friendly, knowledgeable service and relatively quick reimbursement for claims submitted due to recent visit to pet emergency, followed by a referral to animal eye clinic for diagnosis/treatment and follow-up checkup.
Insurer: Spot
By: Ann
Good communication
I had some questions and had to call several times.
Insurer: Trupanion
By: Lisa
Very easy and customer service was so…
Very easy and customer service was so friendly and professional
Insurer: MetLife
By: Katrina woolley
The process of the application was…
The process of the application was smooth and very helpful.
Insurer: Nationwide
By: customer
The staff “Aileen” was patient with all
The staff “Aileen” was patient with all My questions and very professional. Thank you Aileen once again.
Insurer: Fetch
By: Eliot A
Great company
I’ve used Embrace for a couple years. So far each time I’ve submitted any claims they have been completed in timely manner. Any calls I’ve made for clarification have been professionally & knowledgeably addressed. Very satisfied with this company.
Insurer: Embrace
By: Dana