Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The company is really quick on paying claims
The company is really quick on processing the claims and reimbursment.
Insurer: Spot
By: Michelle
Not satisfied with customer experience…
Not satisfied with customer experience - lack of notification of policy expiration / renewal, confusing terminology on dashboard showing policy dates as current dates and not expliciting stating currently expired, and lack of ability to provide a one-time exception to retro active most recent claim that was submitted.
Insurer: Nationwide
By: Michaela R
Great service experience...
Melody was very informative and helpful in renewing my policy and reviewing coverages/costs.
Insurer: Nationwide
By: customer
Very easy to submit a claim and refunds…
Very easy to submit a claim and refunds are there within a week every time!
Insurer: Spot
By: Emma McMahan
First of all
First of all, I did not have to wait. Amanda ? answered all my Questions and send me the needed information to my e-mail address. Very friendly.
Insurer: Fetch Canada
By: Jutta Tiemann
Excellent and hassle free process
Excellent and hassle free process. The application for a claim was simple and detailed. Turn around was quick and without complication’s.
Insurer: Spot
By: Corina Delgado
Chat team was very helpful…
I needed help with getting my documents from the vet for my claim. The chat team were very helpful and the claim process was completed quickly. Great job!!
Insurer: Fetch
By: Lisa
Beautiful experience
Beautiful experience! She was very knowledgeable about my insurance policy for my pets and assisted me with adding my new fur baby. I would 10/10 recommend her specifically to anyone who wants to enroll their fur babies in Fetch Pet Insurance. GIVE HER A RAISE <3
Insurer: Fetch
By: Saudi Gipson
It is always a pleasure to work with…
It is always a pleasure to work with PetsBest. The review and process claims very quickly and truly care about your pet. I am happy to recommend them to anyone.
Insurer: Pets Best
By: Carol Walker