Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Prompt and professional
In my two or three years with Metlife, I've always had exceptional customer service. Only one time have I ever been disappointed. The last claim I filed was reviewed and paid out in 3 days. I am very happy with my Metlife experience so far. I do not have children, my dogs are my babies.
Insurer: MetLife
By: Punky
The agent that helped me was fantastic…
The agent that helped me was fantastic and very friendly professional
Insurer: Nationwide
By: Caroline
Christina was very helpful and…
Christina was very helpful and explained the different quotes for each coverage.
Insurer: Nationwide
By: Ashley
Ms Donna was extremely helpful .
Ms Donna was extremely helpful and understanding of our situation.. We are Very Pleased with Fetch, and will continue to Keep Our Levi Henry under your Blanket. Thank You Donna!!!!!!!!!!!!
Insurer: Fetch
By: Hank Wunderlich
Usual delay tactics that insurance…
Usual delay tactics that insurance companies employ. Result is the claim is still not settled.
Insurer: Healthy Paws
By: Hoshang Baria
Nationwide pet insurance has saved us
Nationwide pet insurance has saved us. Our young dog has had a few unexpected and costly issues this year - an illness of IMPA that made him really sick and also an abscess on his hind foot. Nationwide claims are incredibly easy to file, and they process them quickly. The quick reimbursements have taken much of the added financial stress off our shoulders so we can focus on our pup’s care.
Insurer: Nationwide
By: customer
A little disappointing
The coverage for my dog is OK. They have been extremely slow in processing my claim. They've asked multiple times for vet notes which I have submitted at least twice and no response. This is very disappointing as I have read many positive reviews but sadly this isn't one.
Insurer: MetLife
By: Susan C. Roberson
I have had Pets Best for years
I have had Pets Best for years. They recently got bought out by another company and it has gone completely downhill. I can't recommend them anymore. I would switch my cat to another insurance if I could but he has pre-existing conditions so I have to keep them. All future animals will go on another insurance plan with a company that is not owned by this corporate outfit. The customer service is terrible- it used to be outstanding. They don't care anymore. I filed a wellness claim and they reprocessed it again incorrectly. I am done calling in and dealing with this. In the past wellness and illness claims could be sent together and they knew how to process it correctly- now they don't know what they are doing with claims or even what your policy includes. If you are looking for a good pet insurance- look elsewhere.
Insurer: Pets Best
By: Dwayne Duell-Waite
Friendly and knowledgeable
Friendly and knowledgeable . They were very helpful and understanding about my questions.
Insurer: Pumpkin
By: Pam