Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
So pleased with our experience!
Wonderful experience with our Fetch claim! Communication was terrific, coverage was great. Very pleased with the breakdown that was sent, showing our claim, how much was our deductible, how much was covered for each item. So glad we have Fetch insurance!
Insurer: Fetch
By: Ruth
There was an error made when uploading…
There was an error made when uploading my medical notes/invoices for a claim and the Fetch representative calmly and politely walked me through how to correct it.
Insurer: Fetch Canada
By: Lori B.
Great customer service from Carey
Great customer service from Carey. Efficient and kind so glad I got Carey today. He was knowledgeable to figure out my payment issues.
Insurer: Fetch
By: Jennifer seaman
After paying for several months
After paying for several months, I filed a claim for $178. It took them an entire month, asking me for a lot of documents and information, only to finally tell me it wasn’t covered. This was very frustrating, especially because I had spoken with them multiple times before and they had told me it would be covered.
Insurer: Fetch
By: Nicolas Londoño
Pumpkin is quick to respond to new…
Pumpkin is quick to respond to new invoices
Insurer: Pumpkin
By: Pam and Bob
Easy app to use
Easy app to use. Customer service excellent.
Insurer: MetLife
By: Don Vergara
Fast, easy claims process
I wasn’t sure what would be covered and was very pleased and surprised at how quick and easy the process was, and what was covered was exactly as stated, no runaround.
Insurer: Spot
By: Dog Mom
Always very helpful over phone
Always very helpful over phone
Insurer: Spot Canada
By: customer
So happy with it!
We've had Healthy Paws insurance for 8 years and are so happy that we made the decision to get it! Never had a single issue with them.
Insurer: Healthy Paws
By: AlexI
Very helpful and responded in a timely…
Very helpful and responded in a timely manner with my claim.
Insurer: Spot
By: Anita Jenkins