Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I was on hold for 16 minutes listening…
I was on hold for 16 minutes listening to music before my call was answered. When the call was answered and I complained about the long wait, the employee didn't offer a simple "sorry for your wait". I'm considering a different insurance plan.
Insurer: Embrace
By: Donald
Terrible service
Terrible service; terrible company. I am an RVT and had my partner sign up for pet insurance in case of emergencies or in case I swapped professions down the road. We looked into fetch because it seemed to have good coverage and good reviews. We had submitted OVER A MONTH AGO an estimate for our emergency dental of our 9 month old kitten to have assistance covering the cost. We were DENIED because of "pre-existing conditions" such as - anesthetic monitoring and isoflorane. Tell me how this is a pre-existing condition? Emergency surgery to have a tooth removed before even a year old because of a malocclusion forming and changing the development of his teeth isn't a pre-existing condition. We are incredibly disappointed and will be swapping insurance companies immediately. Little to no explanation of why it was taking so long to review our records and invoice and then denied for not a valid reason. These invoices and records are supposed to be reviewed by a certified technician. Any RVT can see that this was not a "pre-existing condition" from the records. 0/5 stars fetch.
Insurer: Fetch Canada
By: Tarryn Belfry
Great experience
Good service and easy claim
Insurer: Furkin
By: Shimei Zhao
The courtesy and professionalism is…
The courtesy and professionalism is outstanding. Also the prompt payments on invoices makes Pumpkin the best insurance company, of any type, I have ever used. I have recommended Pumpkin to more than a dozen neighbors and pet owners in the last month.
Insurer: Pumpkin
By: Salimah Jones
Spot Pet insurance is so easy to use
Spot Pet insurance is so easy to use. I had to file a claim and the process was step by step. Fast too!!!
Insurer: Spot
By: Ivy
Great Insurance
I am glad I made the wise decision to buy insurance through Embrace. I have been with them since 2019, and they always process claims efficiently. I also love that they have wellness coverage, covering annual visits for shots and preventative medications. __Stacey Fisher
Insurer: Embrace
By: Stacey
Your The Human Companyalways positive
Your always positive, friendly, and compassionate. It is great to talk to a person and not a machine.
Insurer: Pumpkin
By: Karen
Great interaction with Cynthia!
Cynthia was very helpful in answering all my questions, and getting my new dog setup on an insurance plan was incredibly easy.
Insurer: Nationwide
By: Charles
Quick response times, overall satisfied!
I appreciate the quick turnaround for my claim, it was exactly 1 week (5 business days) from submission to getting my EOB. Insurance is always confusing, and initially I had misinterpreted my EOB on a previous claim. The customer service was mostly good, but could have improved on explaining what was covered and what was not in layman's terms- hence the 4/5.
Coverage Until the End
Pets Best was my pet insurance carrier for my cat’s entire life, and I could not have asked for a more responsive, understanding, or supportive team. Hudson battled cancer and, because he was immunocompromised, faced several life‑threatening infections along the way. Pets Best gave me the assurance I needed to make the decisions to treat him. Without this policy — and the reliability of their claim payments — he simply would not have survived as long as he did. Even in his final days, when he could no longer fight, Pets Best covered the medication that brought him peace. That meant more than I can ever express. I am deeply grateful for everything they did for both of us.
Insurer: Pets Best
By: Sarah