Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Over-Grooming
Our beloved cat, Patches, is engaging in over-grooming, and Pets Best has been incredibly supportive as we go through the trials and errors of various medication’s, bloodwork and vet visits. She looks like she is not wearing any pants, because she is bald from her back down.. Now, she has chipped a tooth which has exacerbated the over- grooming and is having it removed, which we hope helps. Pets Best has helped us through the process, - being compassionate and understanding as we try to get our baby back to health.. We highly recommend their service.
Excellent service
Super fast reimbursement! Excellent service with caring follow up. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Bethany Sigler
Listening to me and act accurate.
Listening to me and act accurate.
Insurer: MetLife
By: customer
Best pet insurance company ever
Best pet insurance company ever! Easy to submit a claim. great communication, clear reimbursement policy and actually followed the policy.Fantastic customer service!
Insurer: MetLife
By: customer
The customer service folks are great
The customer service folks are great. The submittal process is simple .
Insurer: MetLife
By: Katrina Joyce Best
Sonnet is a classic bait and switch…
Sonnet is a classic bait and switch company. Low rates that instantly escalate, lack of communication, convoluted emails and a threat to cancel without notice. What a truly terrible company.
Insurer: Sonnet
By: Michael Robinson
Easy to submit claims and turn around…
Easy to submit claims and turn around results are quick I'm a retired widow, without insurance I wouldn't be able to have my pet thank you
Insurer: MetLife
By: Marguerite LeBlanc
Easy policy change thanks to great service
Customer service was extremely helpful and pleasant to deal with. I needed to cancel my policy and set up a new one due to a change in my start date, and the process was handled seamlessly. The representative was patient throughout and took the time to answer all my questions, clearly explaining each step along the way.
Insurer: Sonnet
By: Leeann Edwards
The claim process is easy.
The claim process is easy. Staff has been pleasant and helpful when I had a question. Spot has been very reliable and quick in processing claims and depositing money. Very happy I chose Spot insurance for my Newfoundland
Insurer: Spot
By: Paula Hoffmann