Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Excellent customer service …
Very helpful explained everything answers all questions
Insurer: Nationwide
By: SHANNON GUZASKI
The app is very easy to use and…
The app is very easy to use and intuitive. The team reviews my claims very fast and respect that the care about my dogs health!
Insurer: MetLife
By: customer
Compassionate and knowledgeable…
Compassionate and knowledgeable customer service!
Insurer: Prudent Pet
By: lpishroyanyahoo.com
I'm not one to rave about companies
I'm not one to rave about companies, nor to give out five stars readily whatsoever. But Spot has been a bright spot in a world of flaky businesses. They've been incredibly easy to work with. Processing claims has been a breeze. I frequently recommend Spot to everyone I talk with about pet insurance. (Just be sure to get plenty of annual coverage. I'd have gotten 5k a year if I had it to do over again.)
Insurer: Spot
By: customer
Yaz was super helpful
Yaz was super helpful, professional and kind. Perfect person to represent Nationwide with enrolling our new kitten.
Insurer: Nationwide
By: Jimmy Lee
Fantastic insurance company
Fantastic insurance company. Easy to submit claims and follow thru the process. Quick review and approval. Direct deposit is great! Will use Healthy Paws for all my pets.
Insurer: Healthy Paws
By: Phil
Great Pet insurance
Great insurance company who is trying to pair multiple animal under one policy. Easy claim and refund process. Very reasonable and reliable. I recommend anyone who cares for their pet. I always mention about my pet insurance to anyone who newly adopt cat/dog.
Insurer: MetLife
By: Gorkem
Easy and painless
Had to set up a new plan for our new puppy and Nadine Van Ness walked me through step by step about their policies and provided such an easy and pleasant experience.
Insurer: Fetch Canada
By: Arthur Luong
Our Pet Insurance Experience
We had a very good experience getting pet insurance for our dog. The customer service agent was very helpful in describing the coverage and getting us a price that was definitely within our budget.
Insurer: Nationwide
By: Randy
We have had a Healthy Paws policy for a…
We have had a Healthy Paws policy for a few years now and no issues. Claims are handled in a timely manner and customer service is easy to deal with.
Insurer: Healthy Paws
By: Jeani