Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Easy to file claims
I can honestly say it is one of the easiest ways to file a claim. Anytime I’ve had to call your staff has always been very helpful! Thanks
Insurer: MetLife
By: Denise
Great Customer Service!
Our internet hsd been out forcafew weeks andbwe had missed a payment due to an old card being on file. Embrace wss quick to help get us back on track. Customer service was great!
Insurer: Embrace
By: Karen W. Anderson
Better experience that last year
No hassles like last year and paying claims. I adopted Blake last year and changed his name, kept advising that Blake and Bentley were the same and it got very frustrating when customer service couldn't understand and that I had no history of the dog other than what the rescue league gave me. This year is better but the premium is high
Insurer: MetLife
By: Paula Johnson
Thankful for Trupanion
We are so thankful we have Trupanion as our pet insurance. It does help with a lot of medical financial responsibilities and they are so easy to work with. They are always friendly and knowledgeable. Thank you Trupanion!
Insurer: Trupanion
By: Debbie W.
to be able to have my vet run the claim…
to be able to have my vet run the claim right there is the office was amazing and so helpful at a difficult time.
Insurer: Trupanion
By: Dawn-Marie
Wouldn't let me set up my stupid…
Wouldn't let me set up my stupid Patient portal. Said my email didn't match. Tried to get someone. No one there.
Insurer: Prudent Pet
By: bobjonesyahoo.com
Easy to use, helpful staff and good value!
Everyone is so helpful and the service is easy to use.
Insurer: MetLife
By: April
Claim processing is chaotic and lengthy
Overall we had a negative experience with Pets Best insurance. It took about 5-6 weeks to process our very simple claim for a pet injury. There were instances when Pets Best said that they were missing documents when they had been in fact sent (I could see dates in my emails) and received by Pets Best. I had to make multiple calls to get representatives to double check everything. We could not count on their systems to do what they were supposed to do automatically. Then the representatives said there were problems with filetypes. Who is 2026 still has problems opening pdf's? We sent the filetype they requested but they still had technical problems on their end. After many calls, many emails, and many uploads to make sure that they were doing things correctly, the claim was able to move forward. We had to advocate to get expedited processing after all the chaos. Ultimately, for the cost of Pets Best, there was so much handholding we had to do for Pets Best employees to do their job, that it's really not worth it. We look forward to switching insurers in the future.
Insurer: Pets Best
By: Anja Zgodic