Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The company helped us in time of need
The company helped us in time of need. Once they became aware of dogs problem they worked directly with emergency and surgical staff. Answered the few questions I had promptly.Sure glad they were on our team.
Insurer: Trupanion
By: John H
Pet claims
Claim processed quickly. Great communication for missing items
Insurer: MetLife
By: Patricia
The agent was very helpful and…
The agent was very helpful and explained everything I needed to know thank you
Insurer: Prudent Pet
By: Elizabeth Merla
Rude customer service representative…
Rude customer service representative and very unhelpful
Insurer: Nationwide
By: Heather Sailor
Amazing support
The submission process is easy, and the live help with a vet was a lifesaver!
Insurer: MetLife
By: JessW
Fantastic
First of all I want to say, what a great sales representative I was dealing with. She is an exceptional employee you have here. Guard her with your life. Nadine Van Ness was a pleasure to deal with.
Insurer: Fetch Canada
By: John Wayne Malone
Real pet insurance
We have three hounds and they tend to get into things. Pets Best offers a range of products that are well priced. The claims process is fast, fair, and easy. Most of the time I've filed the claim before I leave the vet.
Sonnet is the best
I want to say three points with my experience. This is the first time of having Sonnet. 1. I like the policy and price I have home and two auto. 2. Finally sonnet solved the payment problem and made it working. I met a payment problem with my credit card. Sonnet tried to resolve it for 10 days. And finally I could. 3. Kind agents. I had to explain more than 5 times with different agents. They were all very kind and tried to help me.
Insurer: Sonnet
By: Joseph Cho