Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great Customer care
There was an issue on my end ( I sent the wrong paperwork) and I called and things were fixed instantly when I spoke with a customer service rep. She was So sweet and understanding
Insurer: Embrace
By: Natasha
I am so grateful to ASPCA
I wrote a huge glowing review, many paragraphs, and personal details that I wanted to share , but just as I was posting my battery ran out. So I dont know if my review got accepted or not. I'm not going to rewrite it, but I will encapsulate my points. ASPCA met their agreements I contracted with them. ASPCA has a very user friendly website that even I, a not tech savvy person,Could easily use to file my claim. ASPCA processed my claim and approved my claim in exactly 30 days, and two days later the money was direct deposited in my bank account. I actually feel that when I contacted ASPCA that they care about me and my sick dog. I feel you can trust this company to cover their agreements with you. I have recommended them to two other pet owners I know personally. I did my homework and research before choosing ASPCA. I believe I chose wisely, and so far nothing has changed my mind.
Insurer: ASPCA
By: Thomas
Easy - hassle free
Healthy Paws processed our claim within ten days and we had the reimbursement check in the mail shortly thereafter (1-2 days). For what was already a very stressful time with a trip to the emergency vet and overnight surgery, Healthy Paws handled our claim smoothly and did not add any anxiety or stress. I would recommend them to a friend.
Insurer: Healthy Paws
By: Alexander
FANTASTIC SERVICE AND SPEEDY CLAIM PROCESSING - - A GODSEND WHEN MY BABY IS SICK
THRILLED WITH HEALTHY PAWS - - FAST CLAIM PROCESSING AND KIND CUSTOMER SERVICE. ALSO, THEY COVER CONGENITAL ISSUES FOR MY BABY. MANY DO NOT - - DO YOUR RESEARCH :)
Insurer: Healthy Paws
By: AMBER
Great Pet Insurance Company
Great benefits and customer service. Prompt processing claims and payments.
Insurer: AKC
By: Raymond
They will find any loophole possible not to pay, avoid at all costs!
This company is a total scam, I have no idea how they could possibly have good reviews. We picked up a 8 month old French Bulldog and bought insurance for him on day 1. We had him for about 10 days before we noticed he had a vomitting issue. We took him to the vet for his initial assessment, gave him his yearly meds/shots/boosters etc. Mentioned to the Dr about the vommitting and so we started doing some followup appointments, doing some tests to try to see what was up with Spencer. We racked up about $1500 in bills trying to see what happened, no diagnosis has been given, he has some kind of esophagus issue but further tests were needed. Unforunately, Covid19 happened and so everything got put on hold. I wasn't worried, I pay a lot of money for my insurance so I put through all the bills as instructed only to find out that my entire claim was denied. They didn't pay for a single $1. They claimed that it was a pre-existing condition because we mentioned that when we got him he was vomitting so for the rest of his life, nothing to do with this issue will be covered. Not only that, because they claim this, we can't go to any other insurance company because it will count as a pre-existing diagnosis even though hes NEVER BEEN DIAGNOSED WITH ANYTHING AS OF TODAY! The vet was furious as much as we are, this company ONLY CARES ABOUT $$. Don't be fooled, theres way better alternatives out there!
Insurer: Pets Plus Us
By: Josh
Healthypaw is the best insurance service ever!
Healthypaws is a lifesaver! I am so glad we have healthypaws insurance since my dog Max was 7 weeks old. He is 3.5 years old. So far, Max had two major surgeries with broken legs and lots of bladder stones in addition to stomach aches, eye pain, torn toe pads, etc etc... Every time we send invoices, they take care of it in a few days and deposit so quickly. Cant' ask for better service and care! Thank you, Healthypaws!
Insurer: Healthy Paws
By: Shinyoung
Stay away from this company.
They cannot be contacted. They do not answer the phone calls or texts. I cannot find out progress of my claim after 3 weeks. I would not use this company.
Insurer: Pets Best
By: Marvin
Claim process is quick and easy
The claim process of Healthy Paws is easy and streamlined. Once you provided the needed paper work online, the speed of the reimbursement is impressive. It is even quicker than transferring my own money from bank A to bank B. My dog has several major operations over the years and their service is always consistent & professional. Highly recommend!
Insurer: Healthy Paws
By: Chon
Best decision I ever made was to get trupanion pet insurance!
I highly recommend trupanion pet insurance! Super fast with reimbursement (within a week, sent electronically) always available when first going through the claim process, made a bad situation a little easier. Ive since signed up my cat!!
Insurer: Trupanion
By: Lisa