Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,069 total


July 22, 2020

Easy peasy for your doggy!

The process is quick and painless! I had to make an amendment and it was the easiest thing I've ever done.

Insurer: Trupanion Canada

By: Amelie

Useful
July 22, 2020

Because your agents are legit awesome

Because your agents are legit awesome

Insurer: Trupanion

By: Rebecca

Useful
July 22, 2020

each time I call your firm EACH representative is helpful knowledgeable and kind .

each time I call your firm EACH representative is helpful, knowledgeable and kind ... it is a pleasure to call and I ALWAYS get my issue resolved

Insurer: Trupanion

By: Bonnie

Useful
July 22, 2020

Rocket's medical journey

I am eternally grateful to trupanion's support with Rocket, my miniature pinscher. Without the help of trupanion I would not be able to provide Rocket the medical intervention he needs for his chronic pancreatitis. Thank you for your help.

Insurer: Trupanion

By: Dawn

Useful
July 22, 2020

Ms.Kathryn Woods

I have just joined and had a pet emergency just hours after! So far my dealings with Trupanion have been very good.When I called on a Saturday night after 11,the woman I spoke to was pleasant and very helpful.After receiving my bill,I had to call again and Patrick,the gentleman helping me,was able to assist me and make me laugh.

Insurer: Trupanion

By: Katherine

Useful
July 22, 2020

Lani took extra time to explain the complicated insurance language.

Lani took extra time to explain the complicated insurance language. very personable, keep her around

Insurer: Trupanion

By: Stan

Useful
July 22, 2020

They are helpful and informative anytime I call them for information.

They are helpful and informative anytime I call them for information.

Insurer: Trupanion

By: Marilyn

Useful
July 22, 2020

Excellent Customer Service Representative

My representative was outstanding

Insurer: Trupanion Canada

By: Amanda

Useful
July 22, 2020

highly efficient customer service

Phenomenal customer service! All of my questions were answered and sign up was quick and easy.

Insurer: Trupanion Canada

By: Kim

Useful
July 22, 2020

Streamlined experience

The ease of the process is streamlined. My vet submits all necessary paperwork and Trupanion takes care of the rest.

Insurer: Trupanion Canada

By: Mandip

Useful

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