Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Look no further, excellent service!
I have used Healthy Paws a few times for our two dogs. Great service, prompt payment and even check up on our pets after a surgery. Very pleased.
Insurer: Healthy Paws
By: Scott
Wouldn't own a dog without it!
We have had coverage on our lab for more than 2 years now, and given his oral fixation we have had more than our share of stomach retrievals and ultrasounds. Our claims were always handled quickly and fairly. Our vet even sends the claim directly to the processing group so we don't have to touch any button and the process is completed. Great service.
Insurer: Healthy Paws
By: Tim
Fast/Easy Claim Processing
We have had Healthy Paws since we got out first dog 5 years ago. We have had several claims during that time and can't say enough about Healthy Paws. Claims are very easy to submit- you just upload a full copy of the itemized receipt. They have always processed our claims timely (within 10 days, but often even faster) and sent detailed explanation of the benefits available to us. The reimbursement checks always arrive very quickly once the claim is processed, which is especially helpful for any large claims. Would certainly recommend.
Insurer: Healthy Paws
By: Kasie
Worse than useless
This "insurance" is a rip-off and a scam. Out of six claims, ALL have been denied, even for things that are obviously covered in their policy. The decision takes weeks or months to received. It's impossible to speak to a representative. A waste of money and time.
Insurer: Pets Best
By: Julie
Went from a great company to a horrible one,will change company after insurance runs out if this is how they perform.
Need to go back to being the company you were, the changes are not good. I had you for many years with my dog & didn’t question using you for my two pups but the experience has been horrible and I’m sorry I signed them with the new Embrace
Insurer: Embrace
By: Judith
Trupanion is awesome, Friendly and Knowledgeable Staff.
Trupanion it a great company. I have never had pet insurance before and am glad my Daughter recommended you to me. I will also recommended Trupanion to my Friends. Thanks again, Caroline 😊
Insurer: Trupanion Canada
By: Caroline
Fast Claims processing
We recently had some unexpected (expensive) health issues; happy to say Healthy Paws came through - turnaround time for processing claims was so quick! We had quite a few claims, but it is such an easy process - upload a copy of the invoice, and within 2 weeks, you get your reimbursement - sometimes it was within days! & they sent a follow up email to see how we were doing, which I thought was a nice touch. I was originally reluctant about purchasing insurance, but glad we did and that we chose Healthy Paws.
Insurer: Healthy Paws
By: RS
Healthy Paws really cares!
I used Healthy Paws for the last seven years with my rescue Golden, Kayley, and I found them to be a very caring and reliable company. My claims were handled quickly and when we had reached our deductible payments were also made quickly. The customer service team was always friendly and helpful. But what made the biggest impact was when Kayley became suddenly ill, they sent emails asking how she was. When she passed, I received more kind emails, plenty of support from the customer service staff and I received a card with a hand written note understanding my loss.
Insurer: Healthy Paws
By: Kathy
It's nice to be protected by this coverage
I had to submit about 4 claims lately for our dog who has had a few minor things happen to him and an "under anesthetic" dental cleaning. We were please to be getting back quite a bit of the money we paid for these visits, procedures and medicines. It was also very easy to submit the claims and they reviewed them and got back to me with an easy to understand explanation of what was covered. I appreciate your coverage!
Insurer: Embrace
By: Robin
Good Compan
I have to say that this company did honour their contract. Their staff is excellent and compassionate. I would recommend them.
Insurer: Pets Plus Us
By: Line