Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Poor communication of documents needed for processing claim
Although I am glad to receive payment, I am not pleased with the claims process. My dog was treated for removal of porcupine needles in his mouth. This happened after hours and I needed to go to the on-call Vet that was covering for my dog's regular Vet. The claim was originally submitted in May 2020. The first hold up was the fact that the invoice number was different on the bill and on the receipt of when it was paid (which was the night of service) I kept getting messages that they needed the name, phone and address of Buddy's Veterinarian. I provided that. They then asked for my dogs records. I had my Vet send them. They kept asking for the records. I kept telling them that the Veterinarian office sent them. They then dropped the claim because of not receiving the records. I resubmitted the claim and finally talked to someone that told me that what they needed was the "doctor's notes" meaning the Notes of the doctor that was on call who had performed the removal of the porcupine quills, not the Records from his regular Vet. The whole experience was annoying. It took 3 months and lots of phone calls. Both Veterinarian offices were great in helping me. I told them that I would not recommend Pet's Best.
Insurer: Pets Best
By: Karen
Healthy Paws is awesome, they are very supportive and filing a claim is simple and easy.
We have had insurance with Healthy Paws for the past 3 years. We have a very active Goldendoodle who is very active and has required medical treatment. Healthy Paws makes it easy. I take a picture on my phone and file my claim. This past week Riley had surgery. Healthy Paws reviewed and paid her claim within days. Any questions you can give them a call. They are always there! Great job !
Insurer: Healthy Paws
By: Karen
Terrific excellent responses never had issue
Can honestly say I have no issues I put in a claim and it gets processed and that is it if there is a question they call the vet very happy with them would highly recommend giving them a chance I think they are a top insurance company for your pet
Insurer: Embrace
By: Maryellen
Healthy Paws is the best!!!
We have had healthy paws since 2015 and would highly recommend them to any dog owner. Our two beagle mixes have had all major expenses covered by Healthy Paws. Claims are paid promptly and the online process to submit claims is easy. Healthy Paws is the reason our dogs have been able to receive the very best medical care. Both "Chilly" dog and "Buster" dog give them 5 wags!
Insurer: Healthy Paws
By: Michael
pet insurance is an essential & good customer service
pet insurance is an essential & good customer service
Insurer: Trupanion
By: Julie
Great customer service
Prompt processing of claim, quick email communication and I received the check in a couple of days. Great customer service
Insurer: Trupanion
By: Jeanne
Trupanion Support
You always process my claims quickly. Whenever I call the rep is friendly, helpful and always ask how Chubbs is doing.
Insurer: Trupanion
By: Andrew
Kind attitude very clear explanations and over all very professional.
Kind attitude, very clear explanations and over all very professional.
Insurer: Trupanion Canada
By: Carmen