Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Easy and No Pain Claim Processing
We’ve had Healthy Paws insurance since we got our Lab as a puppy. Unfortunately at 5 and 1/2 yrs old, he was diagnosed with Lymphoma. Hearing this news was a shock to our family. Thinking since this will cost thousands of dollars that Healthy Paws was going to make the claims difficult. Not at all!! We have been doing treatments and they process our claims quick and no run around. Im so thankful we chose them. They even have an option to pay the vet hospital directly so we don't have to pay the high costs and wait for reimbursement. I tell all pet owners about Healthy Paws and definitely recommend.
Insurer: Healthy Paws
By: Przemyslaw
If I didn't have Trupanion helping me I would not be able to pay Cody's medical bills.
Thanks for helping me today with Cody's bill from his vet's visit. And thanks for swiftly processing my claim so they didn't charge me the full amount just the balance left over. Less to worry about now!
Insurer: Trupanion
By: Margaret
Do not choose
They take weeks to respond and cover literally nothing. Choose Nationwide!!
Insurer: AKC
By: Darian
Pretty bad start
Give the option to remove the BESTWELLNESS ROUTINE CARE online. Also, I left a chat message and no returned or even acknowledged the receipt of the message
Insurer: Pets Best
By: Asaf
Great coverage, great customer service.
I had Pet's Best for my older rescue dog for 4 years. They covered everything they said they would. Filing claims is incredibly easy, although reimbursement takes a bit, it always came. Their customer service was great, after I had to have my pet put down, they reimbursed the prorated premium. Based on my experience, I'd definitely recommend.
Insurer: Pets Best
By: Brian
For 6 yrs I have never had a dispute on any claim.
Having worked for veterinarians for40 years, I am so glad I chose Trupanion when I adopted my dog 6 yrs ago. He developed skin issues and am so happy to have insurance. Never had to dispute a claim with trupanion. I recommend this company To my friends.
Insurer: Trupanion
By: Harriet
Look no further - the BEST
We adopted our puppy at 10 weeks old and she just turned 2 yesterday. She's had an eventful first couple of years including: - distal fibula fracture #1 (xrays, CT scan, more xrays, meds, and 1-2x weekly splint bandage changes for 8 weeks) - anaphylaxis #1 (injected meds) - distal fibula fracture #2 (all of the above plus a 3rd CT scan, a custom brace and 2 months of physical therapy) - anaphylaxis #2 (above + labs, epi-pen) - therapeutic massage for muscle atrophy/misuse of other muscles related to twice broken leg - anal gland abscesses x2 that required antibiotics ....I think that covers all her non-preventative care. Healthy paws has been AMAZING. We have saved probably close to 10k by having it. Getting reimbursed has been super easy, customer service is phenomenal, and they even reach out to check in with personal messages to see how my dog is doing after they've seen a claim. I cannot recommend this company enough.
Insurer: Healthy Paws
By: Nadine
The best pet insurance!
Healthy Paws is the best! Quick claim reimbursement, and an email asking how Bella was doing after surgery.
Insurer: Healthy Paws
By: Cindy
Great experience! Timely and quick
Great experience- timely and quick reimbursement and easy to use the app!
Insurer: Spot Canada
By: Mila