Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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It coverd 90% of my claim
It coverd 90% of my claim. My total bill is Over 10,400.91$ before tax is 9905.62$. And "Trupanion" covered 90% of my claim that's 7,880.36$ of 9,905.62$ as they promised in the contract. My dog Walter have not sick over 6 years till a couple weeks ago. He had a pale gum + blood throw up + weird snoring sound then I went to "Vancouver Animal Emergency" which is near by where I live and they referred me "Boundary Bay Veterinary Specialty Hospital" and they few test and found out that there is a mass under Walter's tongue. The removing mass surgery went well and Walter has been recovering quickly. Total bill was over 10,400.91$ and It took 2 weeks to get claim processing. I heard that its my first time claim so takes longer then usual which make sense. I called a person in Trupanion and talked with someone name Sara and she was super nice and friendly and emailed me claim form in Advance and answered all my questions. then I submit a couple of papers works in online. One thing I notice that I would be faster If I talked my vets and ask them to get all the paper works to Trupanion. I think it depends on how fast vets send info to Trupanon so that they can processing the claim faster. Anyway, I am happy and I am highly recommend this place for all dog owners.
Insurer: Trupanion Canada
By: James
Hands down the best
Healthy Paws is hands down the best insurance. They are kind and reimburse quickly. My dog Kismet had a contaminated bully stick and was very ill. After a day at the vets the bill was $700. Yikes! I took a picture of the bill and sent it through the app. In 2 days the claim the complete and the check in the mail. My plan is a $250 deductible and covers 80% of all illnesses, accidents etc. BEST INSURANCE. Healthy Paws even contacted me to see how Kismet was doing. Now who does that? Personal service is high on my list. Every time I call them I have always gotten a kind, compassionate pet lover. A+
Insurer: Healthy Paws
By: Shannon
So thankful for our coverage!
I’ve had Healthy Paws insurance for my dog for almost ten years now. We’ve never really had health issues, small claims here and there - but boy - were we devastated last month when our dog got ahold of a rib bone and swallowed half of it, resulting in a partial blockage and a really sick pup. In my ears I could hear the vet admin telling me how much this was going to cost and what that was going to cost and and and...and all I could focus on was the terror I was feeling that my dog might die. When everything was said and done, the bill was enormous and my worry then shifted to “I wonder what charges insurance is going to fight me on”. Let me say this, I filed my claim. It was approved in less than two days and the reimbursement checks were in my hand by weeks end. Not only was the process easy, but Healthy Paws reached out ten days later to check on my dog. I’m so grateful and highly recommend them for pet insurance.
Insurer: Healthy Paws
By: Linda
Great customer service.
Great customer service.
Insurer: Pumpkin
By: May
Your customer representatives are so friendly and helpful!
Your customer representatives are so friendly and helpful! They rock!
Insurer: Trupanion
By:
kindness & competance
Your customer service reps have been kind compassionate and helpful. The claims process easy and the payment receipt very fast. So impressed. This is our first claim in 10 years and it was so simple, it really helped knowing that only worry we have is getting our dog healthy after being hit by a car. Well done trupanion! Thank you thank you thank you
Insurer: Trupanion
By: Naomi
All of my questions were answered.
All of my questions were answered.
Insurer: Trupanion
By:
Highly recommend Trupanion!
Always thorough fast and I get great communication as to the status of my claim.
Insurer: Trupanion
By: Adele
Consistently helpful!
Consistently helpful!
Insurer: Trupanion
By: Alexandra
I was actually just returning a call but every time I do call I am greeted with a very friendly voice.
I was actually just returning a call, but every time I do call I am greeted with a very friendly voice. I have been extremely happy with the service I have gotten in the past and have, in fact, recommended Trupanion to several friends.
Insurer: Trupanion
By: Martha