Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Customer service was great!
Customer service was great!
Insurer: Prudent Pet
By: Jessica
Claims experience
Professionalism. Claims are easy, they deal with the claim fast and the refund comes quickly.
Insurer: Trupanion
By: Ivonne
I have had nothing but excellent experiences.
I have had nothing but excellent experiences. And refer many to Trupanion. It’s an absolutely seamless process. And customer service is superb.
Insurer: Trupanion
By: Michelle
Claim fuling
It always easy working with you guys!
Insurer: Trupanion
By: Leonor
It was easy to talk with Kat!
It was easy to talk with Kat!
Insurer: Trupanion
By: Mary
Kelsey was wonderful!
Kelsey was wonderful!
Insurer: Trupanion
By: Jeannette
Quick response on claims chat feature was helpful and quick so far everything has been exactly as expected with no hidden issues!
Quick response on claims, chat feature was helpful and quick, so far everything has been exactly as expected, with no hidden issues! Also covered an outside pharmacy which was great since my vet didn't have a med I needed.
Insurer: Trupanion
By: