Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Because Andrea was very friendly even though at first I was an irritated customer.
Because Andrea was very friendly, even though at first I was an irritated customer. She stayed calm and at the end of our conversation I felt better about the call. She was helpful in regards of saving me money.
Insurer: Trupanion
By: Hannelore
Professional knowledgeable and understanding.
Professional, knowledgeable and understanding.
Insurer: Trupanion
By: Diane
Trupanion is efficient and compassionate
You are very prompt and efficient. Also, your communications are compassionate for my dog.
Insurer: Trupanion
By: Priscilla
Amazing customer service!
Amazing customer service!! Super fast service, easy to understand the process.
Insurer: Trupanion
By:
Amber like all your customer service people are the best!
Amber, like all your customer service people are the best!!!
Insurer: Trupanion
By: Loreli
Ari explain my policy and made me feel so much better after talking with her she is a wonderful employee and is very good at her job that is why I chose a 10
Ari explain my policy and made me feel so much better after talking with her she is a wonderful employee and is very good at her job that is why I chose a 10
Insurer: Trupanion
By: Heidi
As long as the information is correct.
As long as the information is correct. We will find out after getting our claims submitted and processed. She was kind and communicated in a way that allowed understanding. Thanks.
Insurer: Trupanion
By: Amanda
Lani was very kind and helpful!
Lani was very kind and helpful!
Insurer: Trupanion
By: Amanda
Our dog was attacked by another dog the effects are still lingering and she needed and xray.
Our dog was attacked by another dog, the effects are still lingering and she needed and xray. Trupanion comforted me and told me that’s why they are there. They covered the xray which was an enormous gelp
Insurer: Trupanion
By: Luna