Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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You made this easy during a time that was difficult for us.
I would and have recommended Trupanion to family and friends. It was great to be able to talk to someone multiple times in the middle of the night - double checking that things could be covered or what was the process. The agents were always caring, thoughtful and understanding that I was not at my best because I was worried about George my dog who needed emergency surgery. They helped make things easier and helped make it easier for my vet to set up a direct payment from them in these particular circumstances. A Thank You to all of the phone agents I spoke to - you represent the company so well.
Insurer: Trupanion Canada
By: Rhonda
This nsurance never pay for your claim.
I'm disapointed to get this insurance.the claim proccess is too long,they do not pay for your pet treatment by telling it's not under insurance coverage.suppose we take our pet for getting massage or wellness.
Insurer: Pets Best
By: Farzaneh
Very Good Insurance, costs more, but it’s worth it!
Helpful and kind. The people at Healthy Paws have been wonderful through my dog’s illness. I wish my own medical insurance was as accommodating as my Labrador’s!
Insurer: Healthy Paws
By: Peter
Con artists take your premium and denies all claims
worst company ever, Cesar Milan should be ashamed being associated with this company. Our pup suffered a stroke, and every bill was denied stating pre existing condition. How is a stroke a pre existing condition. A stroke happens suddenly, glad this insurance company has the expertise to show a sudden stroke is pre existing. They need to share this with the rest of the medical field, so we can treat it before someone else suffers one.
Insurer: Spot
By: BRIAN
Great coverage and customer service
I liked Brian’s customer service and the pet coverage is exceptional!!
Insurer: Trupanion
By: Catherine
I am so grateful for Trupanion!
I would highly recommend Trupanion to all pet owners. I am very grateful for Trupanion as my Australian Shepherd was diagnosed with a luxating patella in both her back knees. Without the help of Trupanion, and our amazing veterinarian our pup would be in bad shape. After a year or so of surgeries, she is slowly gaining strength and on to bigger and better puppy things! Thank you Trupanion!
Insurer: Trupanion
By: Nicole
Claims are
Easy and fast response
Insurer: Trupanion Canada
By: Kelly
New to Trupanion
Although very little of my claim was actually covered I thought the communication was fine. I'm new to Trupanion so stay tuned for more info in the coming years.
Insurer: Trupanion
By: Lori