Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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So worth it
Excellent service. Quick turn around on claims. Highly recommend Healthy Paws, everyone (1 dog, 2 cats) are insured in our house, it has been an investment that has paid for itself.
Insurer: Healthy Paws
By: rea
Amazing customer service
Excellent company to work with quick turnaround great followup and communication Highly recommend Trupanion
Insurer: Trupanion Canada
By: Sherri
Easy process and quick payment
Healthy Paws processed my claim quickly and covered everything that I expected. They checked in on my puppy after the incident and make the claims process very easy to follow. Recommend!
Insurer: Healthy Paws
By: Holly
Fed up
I spent the last week trying to get through to them to discuss my policy and claim. Time spent on the phone on hold not speaking to a live human over that last week equals 4 hours 20 minutes!!!! Today alone was 2 hours 15 minutes and two calls since they cut off the first call! They never called my vet to verify their fax number and when they did not receive the documentation instead of calling they just denied my claim! I have pet insurance on my other two dogs with a different company and I have NEVER had any problems like this with that company! Should have just moved them all to the other insurance company!
Insurer: Pets Best
By: Jen
Great customer service
Great customer service with clear explanations. Thank you very much for your help!
Insurer: AKC
By: Bonnie
Please Use Healthy Paws, they are wonderful!
I cannot say enough about Healthy Paws. My cat has had a couple of surgeries in the last 3 years. They have always gotten my reimbursement checks to me very quickly (far faster than I would have imagined). The staff there is very kind, they are always asking how my cat is and checking up on us. You really don't see this kind of customer service very often now. Premiums are also very reasonable. It helps so much when you are worried about your pet's health that you can at least know the financial side will be taken care of.
Insurer: Healthy Paws
By: Jeff
So happy that we have pet insurance with Healthy Paws!
Our dog went through a bad case of gastritis. She was at the vet for an X-ray and then we had to go the the ER for more treatment and an overnight stay for 2 nights. She had numerous tests done and had to take many medications. Pet insurance brought our bill down significantly! Super easy to file claims as well. And Healthy Paws followed up with me a few days later to see how my dog was doing. Overall a great experience!
Insurer: Healthy Paws
By: Jenifer
The pet owner experience with Embrace met all my expectations!
My veterinarian recommended Embrace when I adopted my puppy. In the first year, i've submitted 3-claims. Claims were paid out, as outlined in my coverage, without contest or delay. My experience with their customer service staff has been exceptional!
Insurer: Embrace
By: Nancy
Able to afford to give our dog the best care possible
Healthy Paws made the process of our dog's need to get TPLO surgery so much less stressful knowing that financially we were covered - pre and post-op care too. Our beloved furbaby got the best possible care and Healthy Paws gave us that peace of mind to focus on being able to give him that best care without any hesitation due to financial strain. They were so helpful, responsive, and really cared about our pup's full recovery.
Insurer: Healthy Paws
By: Sheena
Healthy Paws is the most awesome pet insurance company ever and I am blessed to have found them for my precious dogs.
I purchased policies for my two puppies 6 years ago from Healthy Paws Insurance, and for the past 6 years they have provided me with the most ultimate coverage ever. The premiums are extremely affordable. A plus is that they offer no caps on lifetime coverage for your pets, which is almost unheard of. . I would never look anywhere else for coverage for my pets. I have found THE BEST. It is a pleasure working with their Team from receptionists to managers. Everyone asks about my dogs by name, and always take time to answer my questions fully. Claims are processed within a couple of days and reimbursement to me is exceedingly fast. I suggest to anyone looking for pet insurance contacts Healthy Paws... You won't need to go elsewhere.
Insurer: Healthy Paws
By: DONNA