Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
Definitions not clearly stated in policy
On our most recent claim, there was a treatment that was not covered under our policy. When I went to reference our policy, this was not clearly stated under exclusions. When I reached out to the insurer to understand where I might have been informed about this exclusion, it was clear that the definition was only included in the additional rider policy. The main insurance policy provides only a vague definition. When questioned about why the definition is not in the main policy, their response was "We can't list every exclusion and defintion". However, an insurance policy and any legal document has a definitions section for this exact reason.
Insurer: Trupanion
By: Samantha
Helpful people
The representative answered my call right away and while talking with him I felt confident about proceeding with the enrollment with this company.
Insurer: Trupanion
By: Carolyn
Seamless claim experience!
Claim experience was virtually seamless, as our vet sent in our dog's dental quote for pre-authorization. Now we just pay the uncovered amount, so we're not out of pocket. I would give a "10", but there's always room to improve. ;-)
Insurer: Trupanion Canada
By: Tyler
Thank you
I appreciated how professional and informative the staff member whom helped me. It was an easy call on top of the fact of setting up a new policy.
Insurer: Trupanion Canada
By: Lorna
Great coverage and even better customer service.
Great coverage and even better customer service. Sarah was very quick and helpful with everything that I needed.
Insurer: Trupanion
By:
Satisfied
It was a very easy and quick service to join. Very friendly staff.
Insurer: Trupanion Canada
By: Renee
Thank you
Response from Trupanion is prompt. The information provided to me is clear and easily understood. Coverage is appropriate for our pets.
Insurer: Trupanion Canada
By: Kathleen
Patient, friendly, knowldgeable
Courtney was excellent Patient, Friendly, knowledgeable I had a lot of questions and I am probably a customer of yours because of her Whatever she is paid I think she is underpaid!
Insurer: AKC
By: Wilma
Not Hapy
The claim process was not the problem the decision to deny my claim was. We received our puppy on July 18, 2020. She was born on April 30, 2020. The person we got her from had her vaccinations up to that point administered by her vet. The vet also did a blood test and recommended we have an acid bile test when we got her home. At no time was a diagnosis made. There still has not been a diagnosis. We have a new puppy and have insurance to make sure any of her needs are taken care of. It is very disappointing that our claim was denied. I don’t believe it was a fair decision. We will be cancelling our policy since it was absolutely useless.
Insurer: Pets Best
By: Mary
Look no further than Pet’s Best for excellent insurance!
Pet’s Best is truly The Best Insurance on the market! I’ve never had a negative experience, they clearly explain payment decisions. Look no further if you want the Best in pet insurance!
Insurer: Pets Best
By: Wanda