Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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So easy to sunmit claims and quick…
So easy to sunmit claims and quick response.
Insurer: Spot
By: Linda White
Really furious !
Really furious at this. My dog has been with Trupanion since she was a pup she’s almost 5. I pay every month before the month finishes never one month where I have missed a payment today I get some random email to say my dogs insurance has been cancelled I got no call to advise me. I just get an email it’s been CANCELLED!!! Why ? I never miss any payments even if it’s late I always pay my dogs monthly insurance I have emailed you back I want action taken asap !
Insurer: Trupanion
By: Alanna Finucane
Great Experience
We got Healthy Paws for our dog when we first got him back 2019 and he was 2yo. He is 9 now. In 2023, he was diagnosed with MCT. (Mast Cell Tumor) He had a lump and we had it removed and it came back as an aggressive stage and we were told he had 6-12 months. We started him on chemo and prayed. We are so very grateful to Healthy Paws. We selected a great plan 90/10 unlimited claims and $500 deductible. I thank God every day for this insurance. Healthy Paws has been so excellent. I submit my claims in their app while I’m leaving the vet appt. That same day, I receive an email that they have received and are processing my claim. Then 1-2 days later, I receive my EOB & the next day my reimbursement is in my bank account via electronic deposit. They are an awesome company and I highly recommend them.
Insurer: Healthy Paws
By: Babette Kleiman
Art very nice and informative
Art very nice and informative
Insurer: Nationwide
By: Jan Hunt
Was pretty simple enrollment and easy…
Was pretty simple enrollment and easy to understand
Insurer: MetLife
By: Nicole Sanchez
Important people to now when it comes to taken care of your pet
To be honest it’s to early to say but Caitlin was were well informed and had all the answers, I have a friend that has the same insurance and I went with her recommendation to obtain insurance for my Maltese 2 years old pup, she’s very informative and had the prices as well, I was happy to deal with her, it was a pleasure, sincerely ken martin owner of Sampson,Thank you very much.
Insurer: Embrace
By: Kenneth
Embrace is fair
Embrace is fair, fast, friendly! Get it if you dont already have it! We love this insurance!
Insurer: Embrace
By: Carole
It is easy and affordable
It is easy and affordable. They really treat me and my animal(s) well. Always very helpful.
Insurer: MetLife
By: JK
10/10!
Pet insurance through MetLife has offered us peace of mind that we’ll be able to manage any needs that might arise with our dog. The claims process through the app is incredibly simple and user-friendly. Overall, our experience has been a 10/10!
Insurer: MetLife
By: customer
Such a great experience
Such a great experience! I have adoro pet insurance for both my dogs and one recently had an ear infection. The claim was so easy to submit and was processed the same day! Highly recommend.
Insurer: Adoro
By: Lynn Thompson