Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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and great…
Seamless navigation in app and great customer service!
Insurer: MetLife
By: Excellent customer service
Good communication and prompt…
Good communication and prompt reimbursement for pet care.
Insurer: MetLife
By: Mary Campbell
Great Pet Insurance!
I have had this insurance for my dogs for a couple of years now and have been extremely satisfied with it. When I have questions they are answered immediately and claims are processed very quickly. My whole family uses MetLife Pet Insurance due to the excellent service!Best
Insurer: MetLife
By: customer
Can't say enough positive things
Can't say enough positive things. Payments were complete and fast. Any time I had an issue or question, the staff was kind, accommodating and helpful! Made a very stressful situation so much easier!
Insurer: Trupanion
By: Sarah
Payment was prompt to Rocky’s vet.
Payment was prompt to Rocky’s vet. It took only seconds for his vet to get a response for amount of payment. The vet’s office said that they are always pleased with your company’s quick response. Reps are always very helpful and willing to work with you. So glad that I did not change companies.
Insurer: Trupanion
By: roberta
Very pleased with Trupanion—claims are…
Very pleased with Trupanion—claims are processed quickly, and customer support is top-notch. We’ve been with them for 10-years and highly recommend this company. Ivy F
Insurer: Trupanion
By: Ivy
I really like their service
I really like their service
Insurer: Pumpkin
By: Unzala Niazi
Pumpkin is the best!
There is no way I can say how much I appreciate Pumpkin Insurance. They are incredibly responsive and they pay as they say they are going to. When I file a claim, I get an immediate reply that it has been received. It is reviewed and paid, often within 24 hours. How can you beat that? I have had a couple of other insurance companies for my cats and they were OK, but Pumpkin is by far the best. I tell everyone I know to check them out.
Insurer: Pumpkin
By: Linda
I’m super happy that I can always count…
I’m super happy that I can always count on Trupanion! Thanks❤️
Insurer: Trupanion
By: Vera
Easy
Easy, straightforward claims process with minimal processing time. Works well with our AllPets care card.
Insurer: Pumpkin
By: Amanda