Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Healthy Paws was just wonderful. Upon receiving Sheila 's chart notes and bills Healthy Paws processed my claims in just two days and payment was required in four days. Healthy Paws was caring
Healthy Paws was caring and supportive
Insurer: Healthy Paws
By: Angela
Highly Recommend
I am so pleased that Spot Pet Insurance is different from other ones I've tried. The claim process is easy and straight forward. I didn't have to jump through hoops to get my money. The process was quick. Thank you!
Insurer: Spot
By: Naheed
Very easy process
The experience was seem less and easy, and the coverage is great. I highly recommend if you are looking into pet insurance, you should look into what MetLife provides.
Insurer: MetLife
By: Chris George
Always a pleasurable experience working…
Always a pleasurable experience working with the Pumpkin team. Thank you
Insurer: Pumpkin
By: Karen dowling
I can’t believe you are asking me for…
I can’t believe you are asking me for my opinion. Especially after what your claims department put me and my wife through. Just look at all of the emails I sent to Healthy Paws claims dept. Trying to respond to their daily emails asking for records.
Insurer: Healthy Paws
By: Joe Morris
Healthy Paws makes submitting claims so…
Healthy Paws makes submitting claims so very easy. While visits to the Vet can be very stressful, it’s comforting to know that your claim submission will go smoothly.
Insurer: Healthy Paws
By: Fran
Fabrice Le-Morzellec made the quoting…
Fabrice Le-Morzellec made the quoting and enrollment process as painless as possible! Thorough explanation of coverages and policy limits, happy to work in my budget, and very patient with questions. Thanks, Fabrice!!!
Insurer: Fetch
By: Tabitha Blakemore
The representative was very helpful &…
The representative was very helpful & explained everything clearly.
Insurer: Nationwide
By: customer
Not told if my pet has even been…
Not told if my pet has even been approved for insurance, no communication.
Insurer: Nationwide
By: chloe
Rep was good in explaining what I…
Rep was good in explaining what I needed to know. Thank you
Insurer: Nationwide
By: Richard Stewart